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Cancellations

A great deal of time is spent coordinating and securing your booking to ensure you/your party have an enjoyable visit. We understand that circumstances may arise which may affect your booking therefore we do offer the following cancellation procedure to recognise these circumstance and in fairness to both our customers and ourselves.

Bedroom Reservations

Reservations made via our website are non-refundable in the event of cancellation less than 24hours prior to arrival or non-arrival. Advance purchase reservations are non-refundable and non-transferrable, as per the terms of booking.

Short Breaks and Romantic Evenings for Two

Given four weeks notice we are happy to offer a refund minus a £15.00 administration fee or the opportunity to make one date change for your booking free of charge. Up to 14 days prior to your booking, we offer the opportunity to change the date of your booking incurring a £15.00 administration fee. In the event of a cancellation within 14 days, promotional breaks are non-refundable.

Restaurant Meals, Incidental Charges, Vouchers

All payments made for the above services are non-refundable.

Special Events – Weddings, Private Parties, Christmas

All deposits and pre-payments are non-refundable subject to the contractual terms & conditions agreed and confirmed when you made your reservation.

Special Party Rates accommodation

Pre- payments are non-refundable in the event of cancellation less than 24hours prior to arrival or non-arrival.

Spa Days & Spa Stays

Given four weeks notice we are happy to offer a refund minus a £15.00 administration fee or the opportunity to make one date change for your booking free of charge. Up to 14 days prior to your booking, we offer the opportunity to change the date of your booking incurring a £15.00 administration fee. In the event of a cancellation within 14 days, Spa Days and Stays are non-refundable.

Spa Treatments

Cancellations within 48 hours of your visit are charged at full price.

Non-arrivals

No refunds of advance payments will be made in the event of any non-arrivals.