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Eleonora Allen from Rowley Regis 28/09/2014
We had a wonderful signature stay in July for my friend''s 30th and I couldn''t recommend the place more. Hospitality was wonderful, great rooms, amazing food and atmosphere. Attia was very attentive and made our stay extra special! He remembered us from a previous visit which was so nice. Would definitely go back!


Carol & Barry Smith from Birmingham 16/09/2014
Our daughter''s wedding was held at The Fairlawns on 30 August, and from initial meeting with John, everything ran so smoothly there was never a need to worry. Joanne became our main contact, and nothing was too much trouble for her. Every possible query was sorted quickly and efficiently. The day went like a dream thanks to Tom, Mido and Gemma who catered for our every need and made the day so special. The food all day and evening was exceptional, well done chefs. To all prospective bookers, just book it you won''t be sorry. Excellent venue and service.Keeley and Grant had a great day. Many Thanks Carol & Barry Smith.


Anthony Wagg from Burntwood 11/09/2014
On 6th September 2014 We celebrated our Golden Wedding Aniversary at the Cedar Room and Boardroom. From our initial enquiry in April Joanne Marshall of the events team took over the celebration. Her professionalism, good humour, common sense suggestions and guidance enabled my wife and I to happily leave details in her care (a word well chosen). The event went without any hitches, everything was on time the staff, in particular Amed, Ann, Sarah were very pleasant, willing and calmly went about their tasks with style. Our guests were delighted with the hot buffet, both choice and quality. The chefs'' deserve our thanks for their delicious food, its'' presentation,and sensitivity (I was particularly impressed with the attention to detail of our Celiac guest (and so was he)The evening was a success beyond our dreams The staff named above and most particularly Joanne deserve unstinting praise in making our special day very special Thank you all we will have no hesitation in recommending the Fairlawns for any function.


Jackie Holliday from Guildford 31/08/2014
We arrived 19 August for 2 nights to find we were upgraded to a suite., room 35, I wish we could have stayed longer. Excellent service from the friendly staff, the room was spotless, and the food was exceptional, no hesitation in recommending this hotel.


Grant Exall from Birmingham 31/08/2014
I would like to say a massive thankyou to Tom, Mido, Gemma and all of the fantastic staff that catered for everything we wanted or needed during the course of our absolutely amazing wedding day on Saturday 30th August 2014. We couldn''t of asked for any better people to make our day as special as it was and to run so smoothly without any hiccups at all. The service was fantastic. Once again a massive thank you to all of you. Warm regards Keeley and Grant Exall.


Samantha Bright from Oldbury 30/08/2014
Would like to thank all of the staff at Fairlawns for making our stay enjoyable. We were staying for my aunties wedding and I can not express enough our gratitude for the way the staff organised the day and were at our every beck and call. Roberta and the other gentlemen went above and beyond to ensure that the wedding was amazing and that everyone was catered to. The spa is also one of the best I''ve been to. I''d definitely recommend a stay/wedding here. Finally, to the registrar who conducted the ceremony beautifully and made it personal, thank you!


John and Pat Viggers from Walsall 26/08/2014
We had lunch in your restaurant on Sunday. We were a party of 10 celebrating John''s 70th birthday. We had a lovely meal and the service given was excellent, both by the young man who took our orders in the conservatory and all the staff who waited at table. Please pass on our thanks to all concerned.


Debra Tombs from Birmingham 13/08/2014
Stayed at fairlawns as part of my daughters hen weekend. As a party of 16 I can say that a fantastic time was had by all, only one small problem with one of our party who since booking has found out that she is pregnant treatments booked were not advised in her condition sadley no alternative treatments were offered and only after complaining did she get offered other treatments. A bit naughty on fair lawns part. This said everything else was perfect lovely rooms amazing food both in the resteraunt and the graze bar friendly staff and a nice relaxed atmosphere.


Julie Biddulph from Kingswinford 09/08/2014
I had a lovely stay,the staff were very friendly and helpfull.All the food was delicious and our room was comfortable and very clean.


Rebecca from Daventry 07/08/2014
Brilliant, really enjoyed everything.


Jenny from Birmingham 06/08/2014
I would just like to say a huge thank you to the whole staff at the hotel for making my visit this weekend so good. We were very impressed with the welcoming attitude and helpfulness of everyone. We very much appreciated the little extra touches that you put in place for us. I hope to return again some time. Thank you.


Hazel from Coalville 31/07/2014
I stayed here as a last minute getaway and must say was very pleasantly surprised! We booked over the phone and arrived 2 hours later. Our room surpassed or thoughts, the service was great, food to die for! - My only disappointment was that I was too full for a dessert! Will love to return many times!


Chris Williams from West bromwich 07/07/2014
Just a few words to say a huge thank you to all the staff at Fairlawns for making mine and my wife''s 23rd wedding anniversary one of the very best and most memorable. This quite simply was down to the first class professionalism of all the staff at your establishment. Indeed, we were made to feel like royalty. The room was first class. The evening meal we enjoyed was, as with our last stay, first class. In fact it was difficult to find enough superlatives to describe our weekend stay. Thank you to all of your special staff. You can take it as red that we will be re-booking with yourselves in the future. Regards. Chris & Kate Williams, room 54.


Kate Williams from Birmingham 06/07/2014
We have just returned from The Fabulous Fairlawns having celebrated out 23rd wedding anniversary, can''t think of a better pace to celebrate. Our room was large, comfy and spotless. The welcome we received was as if we were royalty and the food in the restaurant of Michelin standard. An absolutely fabulous hotel with wonderful friendly, polite and courteous staff. The spa facilities are outstanding. The Fairlawns is incredible, thank you everyone so much for another amazing stay.


Duncan Mitchell from Aldridge 01/07/2014
My mother in law was 80 in April and she wanted a party for her Birthday. Knowing Fairlawns very well, I had no hesitation in booking the hotel for Margret''s party. She was treated with respect and made to feel comfortable and put at ease through the booking process. The whole afternoon and early evening was a great success. The buffet was excellent with plenty of food for all. The staff were excellent and nothing was too much trouble. The little extra things, like bringing drinks from the bar to tables, helping people with their platters, added to the comfort, well being and enjoyment of all, the mostly elderly guests. A big thank you to all the staff for making Margaret''s 80th. Birthday a great success.


Lyn Smith from Wellingborough 26/06/2014
Having stayed 3 nights at this lovely hotel I can say with real sincerity that I could not fault anything about our stay and our room was very comfortable and generous in size. I found the hotel had delightfully old fashioned qualities of service (that you do not get from large chain hotels). Nothing was too much trouble for any of the staff. The spa is an absolute delight and of a very high standard. The food was generous and cooked to order so was fresh and beautifully cooked. We will definitely be returning.


mr m ball from walsall 15/06/2014
having stayed at the hotel for the romantic break for 2 deal.I must say each time we have returned to the hotel the staff are super friendly,and the facilities are stunning.So looking forward to my next visit.


Selma Hardiman from Bedford 06/06/2014
I just wanted to say a huge thank you for making our stay at Fairlawns exceptional. Everyone from the reservations team to spa, restaurant and reception staff were so attentive and couldn''t do more to make our stay so special. We will be back next year!


Jo and jay preece from Halesowen 01/06/2014
Amazing we returned today for jasons birthday I told andy and jasons was treated like a star the service is amazing staff are amazing a credit too the fairlawns thank you to josh our server he was wonderful his parents should be proud of him and food again was first class ... Thank you j&j


chris berry from birmingham 24/05/2014
Another fantastic stay at Fair lawns. Rooms immaculate, spa facilities excellent, food outstanding and service very attentive. Will definitely return. Thank you fairlawns


Rachel Owen from Stafford 14/05/2014
Would just like to thank everyone at Fairlawns for an amazing day on May 3rd 2014 for the wedding reception of Laura and Gavin Sippets. You made us all feel so welcome, the food was amazing and every member of staff was so friendly and helpful. Nothing was too much trouble, even to trying to get a huge spider out of our room! So thank you and keep up the great work!! Rachel Owen and Nic Nullisxx


Lisa from Thomas 11/05/2014
Once again another lovely stay at fairlawns. My treatments were lovely and the food was amazing. I felt so refreshed when we left. Only 2 small niggles. The pool is absolutely freezing so never managed to enjoy a swim. Also we paid for the top spa package and weren''t even in one of the spa guest rooms which are a lot nice than the room we stayed in. Finally £4 to bring some ice to your room is ridiculous! Apart from that I loved it.


Chris & Kate Williams from Birmingham 11/05/2014
Myself and my wife would like to say a huge thank you for the wonderful weekend we have just enjoyed at your establishment. The room was spacious, bright and very clean. The spa facilities were excellent. But the best part, at least from my perspective, was the restaurant. The evening meal was nothing short of sumptuous. Coupled with the high quality and excellent service, we have a most memorable evening. The staff are an absolute credit to the establishment, without exception. We both enjoyed ourselves so much that we even re-booked for the 4th/5th July, just prior to leaving, in order to celebrate our wedding anniversary. This I feel speaks volumes for our thoughts on the Fairlawns. Once again, than you all very much indeed. Regards, Chris & Kate Williams.


Kate Williams from Birmingham 11/05/2014
Thank you very much indeed everybody at The Fairlawns. We have just returned home following the romantic evening package to celebrate my husband''s birthday. The cava and chocolates in the room on arrival were a wonderful welcome and delicious. We spent the afternoon at the spa using the pool, sauna and steam rooms and they were all awesome. Absolutely delicious fine dining in the evening followed by a lovely bottle of wine in the bar. An extremely comfortable night''s sleep in the well appointed and very clean room. Breakfast this morning was again delicious and filling. Back to the spa for another swim and use of sauna and steam room and a doze on one of the loungers by the pool was a perfect way to spend a Sunday morning. A perfect weekend. See you again in July for our wedding anniversary. Thanks everyone, great job you all do and genuine too.


Miss N Telfer from Wolverhampton 11/05/2014
Came to spa with my boyfriend I booked it for his birthday. We had an amazing day and plan to come back very soon to have a romantic break away. Thank you


Samantha Edwards from Worcester 05/05/2014
Another amazing visit to fairlawns. A perfect meal for my cousin in laws hen party. Food was just incredible with great staff waiting on us! Spa day was just brilliant, aqua massage treatment was so relaxing, I could easily have had double the time. Food again was amazing, the cinnamon scones were genius! Thank you so much for another amazing visit. Next time the Hubster is coming!


Janet Baker from Sutton Coldfield 05/05/2014
I just want to say a big thank you for the 90th birthday party we had for my mother yesterday (May 4th). My sister and I were delighted with the entire afternoon and all aspects of your service from arrival to departure. The boardroom was an ideal location and the food was lovely. We would particularly like to thank Anne who looked after us most efficiently and thoughtfully. You all helped to make mum''s birthday a memorable occasion and we would have no hesitation in recommending your hotel. Thanks again, Janet Baker


Lynne Proctor from Wednesbury 20/04/2014
A really excellent afternoon tea. Sandwiches were fresh and delicious. We had ham instead of smoked salmon, which was very tasty and the egg mayonnaise sandwiches were better than any that I have tasted. Cakes were tiny but just big enough to feel quite full at the end. Delicious scones warm from oven and eclairs. Will definitely come again.


Billy fletcher from West Bromwich 20/04/2014
I just wanted to say a big thanks, we really enjoyed our stay with you guys and all staff members were fantastic. We also really enjoyed the food and how clean the room was. Everyone was polite, friendly and helpful. We are now looking to have our wedding reception with you guys next year.


Gail Bowen from Wolverhampton 13/04/2014
Hi I would just like to thank you all at the fairlawns for a perfect wedding day for my son Matthew and his lovely bride Stacey who held the reception at the fairlawns on 5/4,from the moment we arrived until the minute we left everything was perfect and the attention to detail off the wedding co ordinators tom and Rachel was wonderful.a very big thankyou to the chef who made sure we were all fed delicious hot food and the waiting staff all worked hard to get it out to us and very efficiently. We have wonderful memories of our day spent at the fairlawns and would like you to pass on our sincere thanks to all who made the day perfect for our party, especially the bride and groom. We look forward to returning again soon. Kind regards Gail Bowen -grooms mother.


Joyce from London 09/04/2014
With no expections above what I read on Fairlawns''s website, I went ahead and booked 1 night stay. The stay included 2 treatments, dinner, breakfast (in my room!) and lunch. The whole experience went beyond my initial expectation which was wonderful. The Staff were really warm and friendly. I would most certainly recommend Fairlawn.


Steven Herbert from Hereford 06/04/2014
I was the musician at a friends work colleagues retirement party on 4th April, I found all the staff very friendly polite and extremely professional, I thought Kathryn, Kate and Neil were very welcoming people. I am looking forward to a long weekend at the hotel in May. Best regards Steve Steve. :)


Chris Wales from Streetly 03/04/2014
Both myself and Donna would like to thank all the staff involved at our wedding on the 29th March , you made our day perfect and we could not thank the team enough for the exceptional service and food on the day,everyone has commented on how good the hotel was for a wedding venue. Once again thank you and the team is a credit to the hotel. Chris & Donna Wales


Siobhan Foley from Rushall 23/03/2014
I have just got back from my first Spa day, and I have never felt so relaxed in my life! The staff, treatments, food and above all the facilities went above and beyond my expectations! I honestly cannot think of anything that would have improved the experience. Please pass on my appreciation to the staff, their professionalism and customer service may the day extra special.


Caroline Parker from Birmingham 19/03/2014
Fabulous spa day at Fairlawns. Perfect way to spend the day catching up with an old school chum. Great value, amazing food at the graze bar and excellent facilities. Was pleasantly surprised at just how many facilities there were. Cleanliness was top notch and staff were super friendly, especially Jane from the restaurant who made us really feel at home with her banter! Will definitely be heading there again, would like to do an overnight package deal. Well done Fairlawns, great to see a family business doing so well. Keep up the good work!


ria from Wolverhampton 10/03/2014
Just returned from a great stay at the fairlawns hotel and spa. Was an excellent first time experience visiting a spa would highly recommend this hotel to family and friends. Food and drink was great service was. Staff were friendly and great at making someone feel comfortable.


Nikki Blackwell from Willenhall 10/03/2014
We celebrated my father''s 70th birthday in the restaurant and I must compliment to staff on their excellent service. Right from reception, through to the bar and restaurant the staff were attentive and very profesional, whilst at the same time very friendly and fun. This special occasion was made to feel extra special. I shall be reccomending the restaurant.


ria from Wolverhampton 09/03/2014
Just returned from a great weekend at the fairlawns hotel. Absolutely loved my stay and would highly recommend it to any first time spa vvisitors the hotel room we stayed in eas eexceptionally clean. Along with all spa facilities including pool. Woke up to a beautiful cooked English breakfast followed by ddrins service and a three course meal in the evening. One downside was that there was no hot tubs or jacuzzi which would have been great but on the whole it was a fantastic experience. Staff were extremely friendly and polite too.


Glenn Edwards from WEDNESBURY 09/03/2014
just like to thank you all Fairlawns for making our evening special, the food was excellent with all guests saying how much they enjoyed the food and the evening. at breakfast the next morning again all the staff were professional and curtious. and the food was exceptional. I would recommend to anyone thinking of having a party or celebrating a special occasion use Fairlawns. Thanks again Glenn Edwards


phillip keay from Bloxwich 09/03/2014
We had our wedding reception in 2008 here and was treated so well i said i would return. We have just had the romantic deal for our Anniversary which is excellent value, and the facilitates and staff are first class.


Kerry Clarke from Wednesbury 09/03/2014
My brother Glenn Edwards hired a private room for his family and close friends to celebrate the end of a roller coaster few months. I would like to thank you all for the beautiful meal and the lovely, polite staff who made the night a success. Thankyou


Rachel Day from Farnborough Hampshire 02/03/2014
What a wonderful warm welcome - nothing was too much bother for the staff, even tho I had made a last minute booking to my reservation and added a further night. Wonderful staff, fabulous food - dinner and breakfast. Relaxing in the bar with a coffee whilst completing some work, what a wonderful way to relax and rest between meetings. I cant wait to come again!


Steve Godwin from West Bromwich 28/02/2014
We would like to thank everyone involved in the organisation of our mom and dads diamond wedding anniversary lunch on Sunday 23rd March. The food and service was great and all the staff were friendly and efficient. So a big thank you for making their day special. The Godwin Family.


Danielle Humphries from Stafford 19/02/2014
I enjoyed a Signature Stay on Monday night with my Mum. It was our first spa stay and we thoroughly enjoyed it. Staff were extremely friendly (nothing was too much trouble), room was lovely and the food was excellent. Also good value for money considering the facilities, treatments, and quality of food and service. We will definitely be recommending Fairlawns and hope to return for another relaxing break in the future x


Jay n jo preece from Halesowen 16/02/2014
We stayed at the fairlawns for our first valentines 14/2/14... It was amazing the room was the junior suite split level was amazing and it was spotless sue the house keeper your amazing ... The staff we cannot thank you enough so friendly and just lovely and so helpful and a smiley face on reception went a long way ... Jo has a broken knee and jay needed a break and staff went out there way to help nothing was too much trouble ... Food was first class and the harpist was fab ... Spa and water area was amazing and five star service all round well done too the staff at fairlawns your amazing see ya in the future love jay n jo x


Martina Murphy from Streetly 10/02/2014
My husband & I have just spent another wonderful weekend at Fairlawns. It''s always our first choice for birthday & anniversary treats & we have been coming for many years now. I just wanted to say many thanks to all the lovely staff for the constant effort you all make, it''s very much appreciated. Your restaurant manager deserves a special mention. He always remembers us & makes a point of making each person feel special, he''s the jewel in the restaurant crown. Although food in the restaurant is always excellent the dinner we had this weekend was superb, so compliments to the new Head Chef & the recent menu changes. You could travel the whole of the UK & never find a little diamond like Fairlawns, facilities are lovely but it''s the wonderful staff that make it truly special.


M Latham from South Wales 31/01/2014
Most welcome greeting and upgraded to Executive suite without asking. Meal in Market restaurant was excellent and service impeccable. I will stay there again when on family business, and thoroughly recommend Fairlawns Hotel.


Pat and Richard Fulford from Sutton Coldfield 27/01/2014
We want to thank you for making our Golden Wedding celebrations so wonderful. We all had a great time on Saturday, the food and service was first class. Your staff in the restaurant are wonderful. Thank you for making our day.


Shafeen Sadique from Walsall 18/12/2013
After visiting the Spa today, I would like to pass on my sincere thanks to Jade who was extremely polite, professional and courteous in all her dealings with us.


Carolyne Evans from Stockport 03/12/2013
My friends and I came to Fairlawns for a Spa day on Sunday 1st December. As this was the first time for us visiting a spa we were full of apprehension and questions! Your staff were fantastic at putting us at ease and answering all of our concerns. The grazing bar added immensely to the day and the food was delightful. I had a massage and a pedicure by a young girl called Ellie, I really wanted to let you know how professional and courteous she was, explaining everything to me and taking the time to listen to what I needed from the treatments. She obviously enjoys her job immensely and speaks very highly of your family run business. She is a credit to your staff and I just wanted to pass on my thanks to her for making my day so relaxing and memorable. My friends and I will most definitely be back for another ''girlie day'' soon. Thanks again, Carolyne.


Lesley Evans from Birmingham 25/11/2013
Enjoyed a wonderfully relaxing day with you on Sunday 24th November. The facilities are wonderful and the staff extremely helpful and friendly. Look forward to joining you again.


Laura d from Birmingham 24/11/2013
I have just returned from an overnight stay at the Fairlawns and can only describe it in one word "fantastic" everything was perfect and cannot fair the place at all. the restaurant staff were all amazing and the food was excellent. Also a special mention to a young man in the restaurant not sure of his name but he had a suit and tie on he was great, very helpful and we appreciated his top quality service. Will definitely e back soon. Thanks to all at the Fairlawns :)


Mark Brown from Sutton Coldfield 22/10/2013
Luckily I spent Sunday and Monday at the Fairlawns Hotel & Spa, The Room (38) was Perfect, Nice Touches included Chocolate, Champagne and a lovely bathroom. The Spa experience was well worth it, The Food was perfect. The Staff, I have never seen such a Happy, Professional Bunch ever, they were, to put it bluntly - Fantastic, Thank you All!


Jayne mansfield from Sutton coldfield 21/10/2013
Just got home after stopping sunday nite here, the room was spot on ,very clean and cosy ,the little touches ,champagne ,chocs and toiletries which i must say were fab,the staff i must say were top class very friendly and helpful and on the ball at all times and the spa was great also ,came home feeling very spoilt and even more relaxed ,would deffo recommend this place to everyone ,and we will be back again for sure .thank you all. X


Nicola Morris from Hagley Stourbridge 16/10/2013
I would like to say how lovely Claire (in the Spa) was to me during my treatment, yesterday 15/10/13. Professional. Great attention during the blissful facial. And above all she was friendly and made me feel at ease. Best massage I''ve received. Thank you.


David Smith from lichfield 06/10/2013
We had an evening meal at Fairlawns. the whole experience was excellent, the atmosphere was very good. The staff are to be commended, they all were excellent and attentive. We will definitely dine there again.


Heather Day from Lichfield 06/10/2013
What an amazing experience. From the bar staff to the food, really really everyone should book up for a meal you are treated like royalty brilliant evening thank you Fairlawns


Jackie Goacher from Cannock 06/10/2013
Just got home after the exclusive stay spa package - it was absolutely brilliant me and my friend had a wonderful time. Could not fault a single thing the treatments, food, staff, room and spa facilities were first class we will definitely be coming again. Thank you very much Fairlawns for a fabulous break x


zena jones from birmingham 06/10/2013
we had a amazing meal tonight, new sunday menu, quality and presentation was excellent, as per usual staff made the night


JULIE NORTON from NEWICK 30/09/2013
I had a lovely stay - the room was spotless and the bed very comfortable - would recomend this to friends


isrant from The hotel fits ideally 25/09/2013
The hotel fits ideally into its unique natural surrounding


Janet Noakes from Willenhall 15/09/2013
Just had an overnight stay at Spa and we will be back. Everything perfect, treatments, food and staff included.


kelly from canock 12/09/2013
Me and my partner chris held our wedding reception at The Fairlawns on Sunday 25th August 2013 and what a fantastic day we had,from the moment we booked our wedding until the morning after our wedding i can not fault anything,what a beautiful venue to hold your wedding at and such splendid staff.We had an amazing day and would like to thank you for making it one of the best days of our lives.credit to the chef for such enjoyable food,all of our guests had a lovely day.would most definately recommend the fairlawns to everyone we know.


Rachel Day from Farnborough Hampshire 05/09/2013
THank you for a wonderful, relaxing stay. I arrived and checked in yesterday, leaving after a leisurely breakfast. From arrivel to checkout was absolutely first class. We stayed for dinner in the hotel restaurant, I asked for a cheeky cup of coffee on the terrace before breakfast, we used the pool and spa area. What an absolutely lovely hotel and the service I can not fault. The room had everything I needed and I have to say, if staying alone, I would feel very much safe, welcome and not "afraid" to dine alone or use the facilities as a single female guest. Thank you for the welcome and service.


Rosalind foreman from Formby 31/08/2013
My daughter Lucy had her wedding reception 16 August . The venue and food were excellent and your attentive staff made the day run smoothly so everything was perfect. I can not thank you enough.


Joan and Bill from Walsall 14/08/2013
We had our wedding and reception at Fairlawns on 5th August 2013, and had a brilliant day. From planning the wedding through to the big day itself, everything went smoothly and so much pressure was taken off us by the efficiency, friendliness and cheerfulness of Joanne and all the staff. Food and wine were excellent and guests who stayed there shared our positive view of the service and facilities. DJ Gary was great and all in all it was a very memorable experience - we can happily recommend Fairlawns for all special occasions.


Rose &Lee Woodward from Dorset 23/07/2013
Hi Guys this is Rose I just wanted to say how grateful I am to John and all the staff, knowing you guys are there and understand the difficult time we are going through really helps. I don''t think I have ever come across such a friendly , personal service anywhere before. Fairlawns should be incredibly proud of there staff , from Owners to the friendly Builders you have working there making the place even more luxurious. I think we will be staying with you for many years even after our visits to Mom end. Thank you x Rose


Nicholas Thompson from Nottingham 10/07/2013
I would like to say thank you so much. My fiancé and I had a spa stay and it was amazing. The staff were wonderful and super friendly. The facilities and treatments were incredible. I can highly recommend Fairlawns to anybody who wants a relaxing getaway. My fiancé will be back again soon.


Katharine McCarthy from Watford, Herts 08/07/2013
We stayed at Fairlawns last Thursday and Friday nights as our daughter was competing at the Alexander stadium in Birmingham. I just wanted to thank everyone for making us so welcome and comfortable. The staff were so friendly and couldn''t do enough for us. We are really hoping that the competition is in Birmingham next year now that we''ve found the perfect place to stay! You obviously have worked really hard to give good customer service - congratulations from 2 really happy customers!!


Jayne Chorley from Walsall 07/07/2013
I attended a celebration retirement dinner last Friday. I have Coeliac Disease (Gluten intolerance) and eating out can be a daunting experience. You had been made aware of my needs. I wanted to say a big thank you for looking after me so well. Your staff are so lovely and swooped in with GF portions without making me feel uncomfortable. The meal was lovely and you should be proud of your staff who are so welcoming and friendly. It was a lovely evening. . Thank you.


Maureen Westwood from Birmingham 24/06/2013
A party of 7 of us had an excellent Sunday lunch yesterday for my brother''s 60th birthday - he was down from Cheshire for the weekend. We received first class service from your lovely staff, who were all helpful and courteous. The choice of food was excellent and when it arrived it certainly did not disappoint. This was our first visit to Fairlawns but will not be the last. Thank you for a lovely day.


Lee Woodward from Dorchester 17/06/2013
My wife Rose and I would like to express just how grateful we are for waitress Jane, we have been coming to this lovely hotel now for the past nine months during some difficult times as my wife''s Mother is very poorly. Jane is always there in the mornings with a smile, a friendly word to say and there is absolutely nothing that seems to be too much trouble... She definitely goes the extra mile and is truly an asset to this hotel and its guests... She is a true diamond... We would also like to mention Rachel, who again always makes time to make us feel special, she remembers previous conversations about families etc and is always interested... A star... Also Abbie, who cannot do enough to find us a lovely room whenever we speak to her to book on Reception and who goes out of her way to ensure that our stay is incredible... All are fantastic... A true testament


Jackie Gazeley from Birmingham 30/05/2013
I wanted to say thank you to all the staff at the Spa for making our Spa Day yesterday so enjoyable. From the first phone call to the final goodbye every member of staff was friendly, welcoming and efficient. My friend needed someone to look after her guide dog during the day and without fail all staff were accommodating and helpful. Accessibility is still an issue for many venues but your staff could not have done more to make us feel welcome and well cared for.We will definitiely be back !


Rachel Moreton from Halesowen 20/05/2013
We have just returned from an overnight spa stay to celebrate our 40th birthdays. As two of us had stayed at Fairlawns before, we were happy to recommend it to the rest of the group. We were not disappointed. The improved spa lounge and snug were very impressive. The food as usual was to die for, and the brownies lived up to their reputation! The bedrooms were top quality and we really appreciated being allowed to keep one room on after checkout. The organisation of the stay was excellent, from booking, to treatment scheduling, to choosing our evening meal on arrival. Finally we must mention the staff who without exception, from housekeeping, to reception, to the restaurant, to the spa team were professional, friendly and a credit to the hotel. We have decided that this will be a yearly event, and we all look forward to our next visit. Thanks for a fantastic weekend.


Sue Parton from Wednesbury 05/05/2013
My wife and I spent our wedding night and honeymoon at the fairlawns, and were thoroughly spoilt. We received champagne and looked after incredibly well, the four poster bed was romantic and there was nothing that was too much trouble for the staff. And a extra big thank you to Ann who brought us breakfast and served us she was amazing and such a hard worker polite and deserves all the credit.


James Johnson from Tipton 05/05/2013
We had our lunch today at the Fairlawns after my father passed away on Wednesday with my mother and we would like to express our sincere gratitude towards all the staff and chef for giving us a most pleasant time. It''s the people you have that make this special. I do however confess that with our minds being full of grief and sadness we forgot to leave a tip and from my heart I have to apologise for this. We will certainly rebook again in the near future and make up for our forgetfulness. Thank you for everything.


mr & mrs cotterill from kingstanding 25/04/2013
we had our wedding and reception at fair lawns hotel in june 2012 we could not recommend this hotel highly enough. everything was done for us, everyone was very well waited on, nothing was too much trouble for them even serving the children. the food was just outstanding could not fault anything we could not have asked for anything better.


Maxine Cotton from Penkridge, Staffs 16/04/2013
I would like to say a very special thankyou to all staff who helped to make my sons (Craig & Amy) wedding such a fab day. All staff were so friendly and nothing was too much trouble. Special thanks to Joanne and Dave but a massive hug and thankyou to Tom who ensured the day ran so smoothly. THANKYOU!!


Lee Woodward from Dorchester 14/04/2013
Incredible thanks to John and Lucinder, my wife Rose and I were due to stay tonight and Monday as we are here to see my wife''s Mother who is gravely ill. We are regulars and are treated like family members by the staff, when we enquirer about the possibility of extending the stay it was done immediately and the room was also changed to include one with a bath as my wife needed one due to spinal surgery... Cannot thank them enough


Mandy from Birmingham 10/04/2013
All I can say is THANK YOU, THANK YOU, for everything you have done for us over the weekend, it was fantastic, you really did take care of us and pamper us all, I thoroughly enjoyed the whole experience. the mud bath was such fun, and the flotation was the most relaxing thing I think I have ever done. As for the skin care treatment and demo, you girls went above the call of duty there, didn''t expect everyone to be pampered, it was fab. The food in the restaurant and spar was delish, and the service was excellent. I know I can speak for everyone and say we all had a really fantastic time at the Fairlawns, you all made my daughters Hen Weekend very special, and we shall cherish the memories, so once again, from us all a big THANK YOU.


mandy allsopp from willenhall 09/04/2013
visited fairlawns for the weekend to celebrate my daughters Hen Party, and what a fantastic time we all had, the rooms were excellent, so clean and comfortable, with complimentary champagne, yummy. the staff were lovely,the food in the restaurant was to die for, and the spa day was exceptional, we were spoiled. i shall certainly be visiting again and would recoment it to everyone.


Samantha Allsopp from Worcester 08/04/2013
Hello to all of the fantastic staff at Faitlawns, this weekend was my hen party and I couldn''t have picked a better spa hotel to stay in. The rooms were gorgeous, well equipped, clean, the beds were so comfy and there were also great black out blinds so I managed to sleep in until 8:30 :) awesome! The food was absolutely delicious! Beautiful presentation, good portion sizes and amazing taste! I had pâté, belly pork and apple crumble and was blown away, it was lush! The waiters were friendly and charming and very attentive. The treatments and spa staff were lovely and so understanding of our large and occasionally loud hen party. All in all an absolutely amazing weekend! Everyone has said how much they enjoyed themselves and I have some amazing memories. Thank you.


Stephen Bloy from London 05/04/2013
I''d like to compliment everyone for contributing to an excellent service making our stay a really great experience. I''d especially like to highlight the food in the restaurant which is excepional quality, the chefs deserve special compliments, thanks very much


Millicent Fletcher from Birmingham 10/03/2013
Had a wonderful stay with my mother and sister. Great food and the staff make you very welcome.


Jackie White from Stourbridge 21/02/2013
I celebrated my 50th birthday last weekend with an overnight spa stay with 8 friends. The hotel, spa and food were fabulous and the staff went over and above, nothing was too much trouble. Thank you, the weekend was perfect.


andy giles from oldbury 17/02/2013
we stayed in your hotel for the valentines diner and dance in a standard room. This was the first time we stopped in a hotel of such class and also the first time we used your hotel.we felt very welcomed on arrival and through out our stay .we felt that nothing was a problem to your staff. The room was of a very high standard and cleaned to perfection.The food was of a very high standard and a pleasure to eat. The whole experience was a pleasure to have. we would highly recommend to friends and family.we will be coming back for another visit hopefully soon.


Sue & Neil Roberts from Walsall 15/02/2013
We got married at the hotel on 29th December 2012. We can''t thank Tom and the team enough for making our day so special. The staff are all fabulous. I wouldn''t have wanted to get married anywhere else and would recommend this hotel to anyone planning their wedding day venue!


Mr Thomas Gee from Wolverhampton 13/01/2013
I would like to thank all the staff cocerned with my sons wedding, Terry & Nina, I cannot fault the service we recieved, it was excellent and nothing was too much trouble, the food was excellent and have recieved nothing but praise from all the quests who attend, please pass on my thanks to Tom for a job well and once again well done to all, thank you


Michael Cross from Birmingham 12/11/2012
Celebrated my birthday with my family with Sunday lunch in the restaurant having been several times before.As usual the food and service were impeccable.I was impressed that you were still able to accommodate our party when I asked for the booking to moved to an earlier time.Always feel welcome at The Fairlawns where nothing is too much trouble for the staff.


Laura Cooper from Wolverhampton 30/10/2012
My husband and I got married here 16/08/2012.. words could not describe how perfect our day was. The staff were amazing, everything was perfect and Jacqui was so helpful throughout the whole planning process. Our guests also complimented the venue and said how beautiful the day was. Thank you Fairlawns, we shall definitely be returning for our anniversairy :) x x


priscilla spence from birmingham 05/10/2012
hello. I have used the spa services for over two years and even recommended to friends. The experience is always delightful, professional, very respectful and i certainly always look forward to re-booking treatments. However what may add to and enhance the experience would be a courtesy call or e-mail to estabish how the customer found the experience and is getting on since the treatment particularly if they are known to visit more than once. Special offers or discounts to those who have treatments often may be something else to consider, particularly if some of those offers include or encourage bringing a friend! Hopefuly these areas of suggestion are seen as nothing more than constructive feedback and i thank you for taking the time to read this. I do visit as often as possible and am always pleased with the outcome so you will continue to recieve my custom Thank you.


Joanne Hayes from Kingswinford 30/09/2012
I came to your hotel and spa overnight on 27th & 28th Sept 2012 with my two sisters for my 40th birthday celebrations. We had a wonderful time and plan to come again around the same time next year. Please say thank you to all the staff for making our time special x


Elizabeth North from Melbourne 26/09/2012
5 tired and weary nurses have just spent 2 days at your wonderful facility and enjoyed every minute!


mr & mrs stanton-o''rourke from smethwick 16/09/2012
We Booked here for our honeymoon and it well well woth it we had a brill time and our meal was really nice too.The staff was really nice and friendly and the spa was good too.thankyou so much for our stay.


Victoria Read from Birmingham 16/09/2012
From start to finish our stay was amazing.The service offered by every staff member was beyond anything I have ever experienced. If I could clone them for my business I would! The room was nicely decorated and quiet. The spa well kept,great faculties and very relaxing. I also booked in for a mum to be ritual and Sammy really put me at ease and the therapy was the best I have ever experienced, she is a true asset to the spa. The food in the restaurant was again superb and even the £4.50 beef sandwich I had in the spa was the best sandwich I have ever had! The special touches through out our stay really add to the hotel and when the receptionist said I could stay in the room till 4 to truly enjoy my spa treatment I was absolutely amazed,that was such a nice touch and really added to the relaxation myself and my husband experienced today. You have a great hotel,great spa,amazing staff and gorgeous food, please change nothing!


nick higgins from walsall 13/09/2012
held our wedding reception with you on the 1st september 2012 and on behalf of both myself and my husband we would just like to say what an absolute wonderful day we had,we were looked after brilliantly by each and everyone of your wonderful staff who all do a great job.Everything ran beautifully and the food was gorgeous as was everything so we would like to take this opportunity to say a great big thankyou to you all for helping to make our big day so special.


mr michael ball from willenhall 01/09/2012
After spending a night at the hotel with my wife for her birthday.I must commend the staff for their professionalism in every aspect of our stay.The facilites were superb and the food was outstanding and cooked to the highest quality.We will definitely be returning and would recommend to anyone interested in spending time at this establishment.


Sheila Noble from Marlow 17/08/2012
This is my second visit to Fairlawns, had a great day with my Mum and sisters for my birthday. Great facilities and lovely staff. Great example of a family run business, in this case small is definitely better. We will definitely going again.


Kim Mills from Cannock 14/08/2012
I was fortunate enough to have had my wedding here on the 10th August 2012 and I cannot say enough good things about the venue, food or staff! Especially Tom and Chris who were incremental in keeping me calm, making the day run smoothly and generally going out of their way at every turn! I would recommend this beautiful hotel to anyone, you made my day perfect and I couldn''t of asking for anything else!


Mrs Sarah Heath from Tamworth 13/08/2012
My friend and I came to the spa day 12.08.12. and had such an amazing day. All the staff were extremely helpful, always had a smile on their face and were happy to assist when I was unable to use one of the facilities. They all made us feel welcome. The hotel and Spa is modern and comfortable. Thankyou very much, we will be back!


Mr and Mrs E.S. Hanson from Stonnall 06/08/2012
Our daughter''s wedding reception was held at your hotel on 4.8.12.We cannot thank you all enough for an outstanding afternoon and evening.From the early planning stages to the day itself your staff were absolutely amazing,nothing was too much trouble for them.We and our guests were delighted with the venue,the food,the accommodation and fantastic service from everyone.You made our daughter''s dream come true.Thank you all.


rebecca bradley from wolverhampton 31/07/2012
FAO-SPA staff I have just come back from an excellent evening spa session at Fairlawns. I just wanted to say how fantastic the whole package was and that it was perfect. I booked it as a surprise for my friend who is getting married on Friday and we couldnt have asked for anything else. Everyone was so polite, welcoming and did a wonderful job. Thanks to the lady who showed us around, didnt catch her name but she was lovely. And a big thank you to Matt who looked after us during our dinner with drinks and going backwards and forwards to sort the drinks bill out. I will be recommending Fairlawns to everyone and cant wait to come back soon. Once again, many thanks, Becky Bradley


Helen & Richard Fairfield from Burntwood 29/07/2012
I just wanted to say thank you to everyone at Fairlawns for creating our perfect wedding day. A special thanks to Tom and Chris for looking after us and sorting any problems out. This is a truely beautiful hotel & location and the food is absolutely amazing!They really make your wedding special. Mr & Mrs Fairfield x


Richard Kirk from Tamworth 09/07/2012
My girlfriend and I took a Romantic Weekend Break at Fairlawns this past weekend and I thoroughly enjoyed myself. Our room was spacious and well appointed, the food in the restaurant was delicious and the spa facilities were fantastic, especially the dark tiles in the swimming pool, I thought they were an especially nice and different touch. I''d certainly recommend others to stay at Fairlawns.


Wendy Smith from Rotherham 05/07/2012
We booked a 2 night spa break as a joint birthday present not really knowing anything about the hotel. We were both extremely pleased with the whole experience. A nice refreshing change from the big chain hotel/spa atmosphere. All of the staff were more than happy to accommodate any request with a smile and a personnality. The spa experience was great with good clean facilities, the full body massage we both had was amazing, probably the best ever.We had a meal in the restaurant and the standard of service and food puts a lot of the bigger hotels to shame. The team of staff are a credit to the owner/managers who should be very proud and appreciate all of them for doing a great job. Needless to say we will be returning as soon as possible.


marie Vaughan from sedgley 01/07/2012
As always, a fantastic experience. I am a regular now at fairlawns and this weekend took my mom, sister and a friend. They absolutely loved it and will be back for more!!! the staff continue to be very welcoming and professional (they cant do enough for you!) pure luxury!! cleanliness spot on and the food out of this world. cant wait to go again. Just wish i lived in Aldridge and id be there every chance i could get. feel so refreshed and relaxed. Lovely to see staff who are happy in their work which is always the case. I cant praise it enough. thanks again to all staff who work really hard. see you all again soon. regards marie


Pam Shea from Streetly 17/06/2012
After telling friends about our visit on 3/6/12 for our son''s 40th birthday they said they would like to have dinner here. We came again on Father''s Day Sunday 17/6/12 and once again had excellent service & food and our friends thoroughly enjoyed their meal. They have said they would love to come again soon.


Pam Shea from Sreetly 04/06/2012
We celebrated our son''s 40th birthday on 3/6/2012 on the Sunday lunch menu. The service we received was excellent, the waiters/waitresses were extremely helpful and the food was fabulous. Everyone enjoyed the party celebration and will certainly return in the future.


Michelle hennin from Northwich 21/05/2012
This is the third time at the spa and can''t believe how it gets better each time I stay. This stay was for my sisters 50 th and the staff couldn''t do enough to make our stay so enjoyable we were a party of five and will certanly be coming back. Thankyou to all the staff and to the chef your food is to die for, x


Emma loundes from Walsall 21/05/2012
Thankyou so much for making my sons holy Communion gathering so special, the food, room and staff were all fantastic, thankyou so much


rachael ferguson from walsall 20/05/2012
My friend arranged for me to have an aromatherapy massage and a pedicure yesterday as a surprise before my wedding. I have never had either of these before but i shall again and will bring my fiance too.Could you please pass on my thanks to Jaeger who was absolutley fantastic, a real asset to your team. look forward to enjoying some more treatments at your hotel.Regards Rachael


Michael Harbison from Wellingborough 13/05/2012
This is the first time i have ever left a review on a hotel, although after our one stay at the Fairlawns including spa treatments my wife i have felt we had to put our thanks in writing. The treatment we recieved was first class and all member of staff were superb.We will most definitely be returning to the fairlawns again.Many thanks for everything.


Margaret Thompson from Streetly 01/05/2012
Just had an overnight stay with a group from WMP.WE had a fabulous time and ALL of the staff were superb, from reception to catering to Spa to cleaning. All very helpful and so pleasant. The facilities were excellent and the food, as usual very good.


Kerry Dudley from Essington 23/04/2012
We stayed 21/4 for a romantic weekend and were so impressed with all the staff, what a pleasure it was to stay at your hotel. Every single member of staff looked happy and was pleasant to us not just please and thankyou but chatting with us and as we stay in a fair few hotels believe me this is not the norm!!! We only live 25 minutes down the road but would definetly stay here again for a spa weekend and will be using the restaurant regularly - the food was amazing and our waitress Chloe is a real asset to you, really lovely. Overall I would say your hotel would be a 20 out of 10 well done and thankyou for a lovely weekend.


Lisa Poole from Worcester 19/04/2012
Visited for a spa day for the 2nd time last month with six friends, love the place! Relaxing, grazing bar is lovely and staff and facilities second to none. Beats the chain spa''s by a mile!


Geoff Wright from Great Barr, Birmingham 19/04/2012
My wife and I enjoyed dinner on Saturday - my wife Maureen''s treat for my birthday. Although fairly regular guests for Sunday lunch it was the first time for several months since we were at the restaurant in an evening. What a wonderful experience... Atia, Neil and the staff were as attentive as ever. The food was excellent with an interesting menu. In my opinion the Fairlawns is the outstanding venue for dinner. We look forward to our next visit.


Sandra Lucas from Essington 12/04/2012
We had a fabulous christmas party in 2011 looking forward to the next one 2012. Brilliant night and the rooms and breakfast are fab.


Mrs Jane Keeling from Walsall 31/03/2012
My husband and I have stayed at the Fairlawns on numerous occassions. Last night we stayed to celebrate our 10th wedding anniversary, which is also where we stayed on our wedding night. Once again the service from your staff is wonderful, they are all so helpful and friendly wherever you are in the hotel. I used the pool and again the staff are so good. The food is always served to a high standard in the dining room and the breakfast staff are so pleasant and helpful. We only live a few minutes away but love to come and relax in your highly run hotel. I do hope that these comments are passed onto all staff so they get feed back, the staff who meet you along the corridors also are very friendly and welcoming. So please congratulate your whole staff for a wonderful stay yet again.


Jack and Mavis from   29/02/2012
OUR WEDDING RECEPTION - FABULOUS!!!!!!!! Thank you so much to everybody at Fairlawns for what they did towards our wedding. From the moment we made our first call, following which we visited you to see the facilities and to meet some of the staff, we were confident that we would be looked after. You did not let us down and all our guests have desribed the event as the best wedding reception ever!!!!!! THANK YOU, THANK YOU, THANK YOU !!!!!!


Sharon Archer from Rotherham 21/02/2012
Stayed here on the 4th Feb for the weekend for a belated 40th birthday(mine). We all found the staff to be extremely helpful and friendly. My friend and sister''s room had a connecting door to mine & my mums room and the other room was just across the hall. Despite a small mishap with my mother in law and sister getting locked in the bathing all the treatments where exisite. The hotel staff could not appologise enough for the mishap. The room No47 was very spacious, the beds where perfect and the champagne after the driving through the snow was most welcome. The evening meal was to die for and the maitre d was very attentive. The hotel was busy with a wedding and a hen party as well as other guests yet they still made you feel special. We are already looking at a return trip next year.


cheryl clift from chasetown 19/02/2012
we booked fairlawns for our wedding on the 4th february 2012 and we would just to say how fabulous everything was. even with the snowy conditions that occurred on the day, the staff were brilliant. nothing was too much for them and made us all feel so at ease. everyone i have spoken to afterwards have said how perfect it was, the food was out of this world and the attention to detail was second to none. we would also like to say how brilliant the special events team were. every time we spoke to them nothing was too much effort and everything was on our terms which we liked. we would highly reccomend fairlawns to anyone and what a perfect wedding venue for anyone.


John Sambrook & Vicky Sztuka from Alrewas 14/02/2012
When we arrived we were welcomed by very friendly staff. We were really impressed by the quality and cleanliness of the room, which had a bottle of champagne and a luxuary box of chocolates ready for us. During our stay we spent alot of time in the spa. Very impressed with the saunas, and the relaxing atmosphere. The food in the restaurant was outstanding. Will definitely be coming back soon, thankyou! From John and Vicky


Lucy Street from wolverhampton 01/02/2012
On Satarday 28th myself and my partner stayed at the fairlawns with the "romantic night for 2 package". This particular evening was just wonderful. The staff were all so attentive and pleasant and very considerate to us both and it was a true pleasure to dine with you. The food was amazing and the service given to us during the whole of our stay was just perfect. My partner had never been to the fairlawns before and we have even discussed it to be a potential place for our wedding! I really would like to thank you all so much for everything. Our room was exceptionally clean and spacious and i loved the heating of the room and the hot powerful shower. We had a lovely half bottle of champagne and chocolates which we both enjoyed very much before our meal. We will both be looking forward to staying with you again soon. Kind Regards Lucy Street


Svetlana Clark from Bloxwich 27/01/2012
On 27 January 2012 I was booked in for Elemis facial taster and deep tissue massage with Jackie. This was a special treat from my was son for my 50th birthday. I have to say that the quality of the experience and hospitality was absolutely superb in every respect. I would not hesitate in recommending Jackie to any of my friends or family as her friendly attitude and professionalism helped to make my day. Many-many thanks to Jackie.


Elizabeth Cole from Pelsall 31/12/2011
XMAS PARTY NIGHT It was lovely to be back at Fairlawns again this year and thank you so much for looking after us. We won't be making the mistake of going to a golf club again!


Mrs T Issa from MIDDLESBROUGH 15/11/2011
Thank you for excellent stay last weekend. The spa facilities were very good. Service in all departments excellent. Thank you for the upgrade, Look foreward to a return visit. Thank you.


Susan Pierce from Sheffield 13/11/2011
My husband and myself have just returned from a two night romantic stay - wow. Excellent value for money and the food and service was out of this world. Not often would I recommend a place to stay but I would definately stay here again. Am already looking for next time. Well done all the staff you are fabulous.


Jean Hall from Birmingham 10/10/2011
My son''s marriage was held at Fairlawns on 30/09/2011.It was a perfect day for both Steven and Maria. I would like to say a big thank you for a truly wonderful event. Everyone was helpful and friendly, the venue was excellent and the food was wonderful; you even arranged glorious weather. 10 out of 10,thank you again. Any chance you could pass on the recipe for the scrumptious brownies? Kind regards Jean


maureen hefford from wigston, leicester 23/08/2011
i stayed with my partner for two nights, we had a fantastic stay, everyone was so helpful and welcoming, we will be coming back, i can recommend this to everyone


Sue & Sarah Lucas from Telford 22/08/2011
Just back from a fabulous Sun/Mon spa break and what an experience. From the minute we arrived to the minute we left we received first class treatment from every member of staff we met. The staff are a credit to the hotel and we will definately be returning and would recommend highly. My final comment is from my daughter...can you please put Coco Pops on the breakfast menu? :-)


Dee Howard from Milton Keynes 18/07/2011
My Friend and I have just returned from having a wonderful weekend with yourselves, on one of your signature spa weekends. I have just read through some of your previous customer reviews and I would have to echo everything that they have said. Our weekend was faultless, your staff are an absolute credit to this hotel,and they must be consistantly this good and wasn''t just a one off each as each review praises each and everyone of them, they made our stay truely memorable, and of course the facilities that were available to us were amazing too. Can''t wait to return. We will be certainly recommending you to all our family and friends. Thank You!!!


Amanda from Coventry 18/07/2011
14 ladies came for a Spa day and had the most wonderful time - really friendly helpful staff, proffesional treatments, great facilities, a truly tasty lunch and a most relaxing day - I am booking again...Amanda


Mr & Mrs Woodfield from Bromsgrove 10/07/2011
Can we say this is our fourth visit to the hotel and yet again we''ve been treated amazingly well.The restaurant staff in particular are extremely courteous and the food was to a phenomenal standard. All the other department''s staff could not be faulted on service, quality and friendliness. Well done and a big thank you!!!


GLENN from FOUR OAKS 23/06/2011
I RECENTLY VISITED THE RESTAURANT FOR THE DINE WITH WINE FOR MY PARTNERS BIRTHDAY,THE SERVICE WAS EXCELLENT,ALONG WITH FRIENDLY STAFF AND THE FOOD AND PRESENTATION WAS FIRST CLASS,WOULD DEFINATELY RECOMMEND FAIRLAWNS.


David Wilson from Ammanford, SA18 3LJ 21/06/2011
Dear Sir/ Madam I have had the pleasure of staying at your wonderful hotel on a continuous basis since October of last year through to June of this year. From my perspective you have achieved your mission in that when any body asks me about the hotel I always, always "say the nicest things" Most notable has been the staff to say they are excellent is an understatement from experienced through to new employees I met during my time with you. I have had a wonderful 8 months with you and you have made it a pleasure. Well done may be sometime in th efuture I will have the opportunity to return. Kind regards David


Clare from Telford 21/06/2011
I had a fantastic spa day experience yesterday with you and wish to thank all the staff I encountered for such a friendly and professional service. The spa staff were wonderfully attentive throughout and the time flew by leaving me in a pampered and relaxed state that normally takes a weeks holiday to achieve! Compliments to the kitchen, the refreshments throughout the day and lunch were varied and delicious with plenty of choice from quality ingredients. I hope to return soon and will be recommending to friends and family.


Debbie Vincent from Derby 14/06/2011
Me and my Mum have just had a lovely stay with you. Having never been to a spa before we had no idea what awaited us. What we experienced from start to finish was wonderful. Every member of your team that we encountered was friendly and happy to help a pair of nervous novices. We cannot fault a single part of the experience, the room, the spa facilities, the treatments, the staff/service and food were all of the highest quality and we had to take this opportunity to thank you all. We hope to be seeing you again as soon as we can. Thanks again.


Robbie Brittain from Cambridgeshire 07/06/2011
I dont often decide to add customer feedback often but since staying at Fairlawns Spa for two nights i feel i must "air" my views. What a fantastic, amazing stay me and my girlfriend both had. The people were wonderful, the food was incredible and the spa/treatments was out of this world. I can honestly say that this has been an fantastic experience, and we will most certainly come again. We would both like to take the time to thank all the staff that made our visit so memorable, we came back home, relaxed, rejuvenated and feeling great. Loved it. We WILL be back Robbie Brittain


Jackie Smith from Stafford 07/06/2011
We have just returned from one of your Romantic Evening breaks and want to say a big thank you to you and your staff for such an enjoyable stay. Your staff are all friendly, helpful, smiling people and their attention to detail surpasses anywhere else we have ever stayed. The food was superb with lots of special little touches and the room and spa facilities brilliant. Thanks to everyone for making it a special occasion.


Sharon from Walsall 06/06/2011
I''m sending this email as a big "thank you" for looking after us during our meal last Sunday. The service, the staff, the food, the venue were all perfect, I couldn''t have asked for a better way to celebrate my 40th birthday. You will definitely be recommended to others and we''ll definitely be returning ourselves.


Mrs K Hartland from Birmingham 04/06/2011
Just to say a massive THANK YOU to all the staff. You were friendly, helpful and seemed to be able to pre-empt when a guest needed something. Thank you so much for making the wedding reception for Mr & Mrs Forrester on 3rd June 2011 that little bit more special. The hotel must be very proud of you all. The meal and the evening buffet was also excellent, hot, tasty and more than enough. Compliments to the Chef and his staff. Very well done everyone. You made the day. Best regards to you all. Mrs Kim Hartland


L Brown from Sawley 02/06/2011
Well, having been to numerous other well-known spas, I can safely say that this is the most pleasant spa break I''ve enjoyed. Highlights included: superb value for money; the delicious food, which is freshly prepared by the in-house chef and his team (no bought-in pub grub); the cleanliness and newness of all the facilities; the relaxing atmosphere; the quality of fitness classes provided; the friendliness of all staff and finally the attention to detail- we actually got a call at 10am to inform us that we could have a late checkout, rather than having to leave our room at 11am. A thoroughly delightful experience to be recommended! Thank you.


Michelle Hanks from Birmingham 29/05/2011
Hi My sister and I had a wonderful day at the spa yesterday, including a fab head massage from Emma, we''ll definately be visiting again


Amelia Slowey from Birmingham 25/05/2011
My friend and I stayed at the hotel last weekend 21/22 May on a spa break and I just wanted to thank everyone there for making our stay so enjoyable. The staff were all amazing but special thanks to Neil and Hayley .Nothing was ever any bother for any of the staff ,everyone seemed intent on ensuring we felt special and enjoyed our break.I honestly cant speak highly enough of your team and the facilities.We will definitely come back. If we were to be hyper critical the only draw backs in the spa -which we believe is being extended next year - is in having the foot spas in the same space as the heated loungers just purely because of the noise they make and also where the dry flotation room is there is noise from the corridor outside as the main toilet facility for the spa area is there.Apart from those minor picky issues, once again well done to you and your fantastic team


Mr K Pound from Nottingham 18/05/2011
We experienced a Romantic weekend break....only last week! couldnt complain about a single thing! polite and speedy check in!Room was great, service was great, facilities were great, staff were very friendly and helpful!food was absolutley amazing!! and we are returning again next weekend! with the in laws! and im sure there will be plenty more stays on the horizon! Fab!


Richard B from Aldridge 10/05/2011
Once again you have helped me celebrate another luncheon party last Sunday by making everything so perfect from our arrival to our departure. I always know that I can entertain with 100% confidence at The Fairlawns. My guests could not compliment you enough on the standard, presentation and the service of the Luncheon. Congratulations once again and I look forward to many, many more visits. Please pass my thanks to everyone. Richard B. p.s. One of my guests has already made 2 reservations with you because of the impression made.


Sharon Brown from CANNOCK 03/05/2011
Never been to a spa before and I was so impressed with the staff who were so friendly and helpful. What a lovely day!


Hilary from Chester 18/04/2011
Just wanted to say thank you so much for the amazing weekend stay I had for Debbie White & Mark Hill’s wedding. (My friend Julie McAsey & I stayed in room 61). Everything was superb, the staff (especially Neil !!) were absolutely fantastic, so pleasant & helpful, nothing was too much trouble; the food for the wedding reception was first class & so was the service. The spa treatments were just what we needed after a stressful week at work & a long drive from Chester. I look forward to another fantastic stay with you sometime in the future & will definitely recommend you to my friends & family.


Philip from Walsall 22/03/2011
I came as a guest to Walsall Magistrates Annual Dinner on Friday and just wanted to say how well I thought you catered for the event. Last year we were at Calderfields Golf Club and although it has a nice big bar the food was both cold and of a very poor standard and we had to wait an hour for the coffee. Congratulations on doing such a fine job.


lynsey aston from tipton 14/03/2011
would like to all the staff who looked after me and my friend angie we had a fantastic day really enjoyed it thank you all xx


Steph from Nuneaton 09/02/2011
Fantastic! Two days of sheer indulgence & pampering - the best Christmas present I''ve ever had! Can''t wait to go again! Would definately recommend Fairlawns to anyone.


Mark and Amanda from Lichfield 04/02/2011
WOW - we have just viited to discuss arrangements for our wedding in May and can't believe our luck. The new terrace which will now link our reception rooms to the gardens is going to be fantastic. Thank you so much - we are looking forward to our day even more now!


Toni from   01/02/2011
I stayed in your lovely hotel just before Christmas and had a delicious breakfast, would you mind telling me where your award winning sausages came from please?


John & marian from Walsall 10/01/2011
dear sirs,on january 9th my wife and i were furtunate enough to have a one night stay at your wonderfull hotel,i intended to fill out a comment form but thought i would drop you a line instead,from the moment we arrived we felt realy welcome and special,the drinks in the lounge and the food in the restrant were second to none and nothing was to much trouble for any of the staff from the managers to the waitresses,and they must all be commended for there attitude and appearance,once again thank you and we both look forward to our next visit and hope its for a little longer


tony sault from heath hayes 07/01/2011
new year. well done fairlawns. top marks for the whole night.all your staff were fantastic.we will be back next year.


Steven from Tring 11/12/2010
Mother's funeral reception. A very quick note on behalf of the family to thank you a wonderful hospitality yesterday ~ the quality of your service was great on what was inevitably a sad occasion for us


Linda from Coleshill 09/12/2010
Dear All Further to my telephone conversation with your hotel last week, I would like to congratulate you on the courtesy and efficiency our Company were shown on the above date. The service you provided was outstanding. Compliments to the Chef for the lovely food. We had several comments from our visitors, apparently many knowing a good reputation you already have within a large area. We will certainly be using your Hotel in future for other functions we may require. Please pass this on to all your staff involved in our day. Thankyou.


Mr & Mrs McCarthy from Castle Bromwich 30/11/2010
We would like to say what a fantastic day we had in the spa, the staff were really friendly, the spa facilites were excellent and the food was delicious, Highly recommend!!! Can''t wait for our next visit!! we left the spa feeling so relaxed and wonderful, like new people!!! and i''d just like to mention the chocolate brownies were to die for UMMMmmmm... Delicious!!!! Thank you....


Sarah Bishton from Rotherham 22/11/2010
Me and my mum stopped here overnight and enjoyed a spa day the next day. The staff here were wonderful - everyone went above and beyond to make our day thoroughly enjoyable. We''re already saving up for our next pamper day!


Helen from Gloucestershire 15/11/2010
What a find! A group of 5 old university friends, we get together once a year, and we have found the perfect place. We were all bowled over by the standard of customer care. The food was simply delicious, all the staff were friendly and attentive without being over the top, and the spa facilities and treatments were wonderful. You have absolutely mastered the art of relaxation coupled with fantastic customer service, and we will definitely be back!


Marilyn & Jamie from London 11/11/2010
I recently stayed at the hotel for an anniversary with me and my partner. We had the "utlimate" package and it was amazing! Firstly the room was beautiful and modern. We had the Club Double but the bed was a Queen bed if not bigger!!! I actually miss the bed, it was lovely.Secondly the spa, WOW the spa is amazing and the website does not at all do it justice. The breakfast (we upgraded to full english), then lunch in the spa (salmon, chicken, ham, pasta, cous cous), the afternoon tea (chocolate brownies and fresh warm scones with jam and cream) then a four course evening meal in the a la carte restaurant. You never went hungry here at all. The treaments were amazing. We stayed for two nights, three days and I would LOVE to go back. It was so relaxing, not once did I get bored at all and I am always active so to relax in my robe and slippers and experience the spa from the various saunas to the various steams and even foot spas for you to use. Nearly forgot to mention under the ultimate package we also got a bottle of bubbly in our room. We could not ask for more. The service of the staff was first class.


Miss Marion Jacobs from Birmingham 09/11/2010
I''d just like to say thank you for the lovely romantic stay we had at Fairlawns last weekend. The food and spa facilities were excellent but what really stood out was the friendlyness and proffesionalism of the staff both at reception and in the restaurant so I''d like to say thank you to them for making our stay that bit extra special.


Debbie Burton from Coventry 07/11/2010
i have been on several Spa days but have to say Fairlawns is exceptional. From the moment we arrived we were made to feel welcome, the facilities are superb, the treatments sublime & nothing was too much trouble for the staff. All my tension melted away & I did not want to leave! Thank you!


Laura Bott from Sutton Coldfield 01/11/2010
On Sunday 31st October my mum and I had a fantastic day in your spa as a combined birthday treat for the two of us. We would like to thank you for an absolutely excellent day and thank the staff working in the spa in particular for making it so special. We were treated exceptionally throughout the day by the staff (in particular Rhianne who showed us around)who made us feel relaxed and comfortable all day. We will definately be back, hopefully soon! Thank you so much for making our birthdays so special.


Louise from Lancashire 19/10/2010
I don’t usually leave reviews but I wanted to tell everyone how good this place is! We have just returned from a hen celebration at the Fairlawns Spa. The spa staff were fantastic, nothing was too much trouble for them, especially Hannah – she was great. Spa facilities and treatments were excellent. Food during the day at the spa was lovely and there was a great choice. The service continued into the evening, the food in the restaurant was fantastic and again the staff did everything they could to make our stay special – especially Attia, he’s great! Thanks so much to all the staff, we will definitely be returning!


kay williams from staffs 16/10/2010
have a lovely overnight stay at fairlawns spa. there is nothing to much trouble for the staff. the food was very good, bedroom was clean and large. cant wait to go back again soon


Geoff Wright from Great Barr, Birmingham 02/10/2010
My wife and I enjoyed dinner last night October 1st to celebrate my wife''s birthday. What a loveley evening...We dined from the new dinner menu - how inventive head chef Neil Atkins is. As usual we were well looked after by Attia and his excellent staff. We look forward to our next visit.


Emma and Tim Powell from Stafford 26/09/2010
We have just had a hugely enjoyable and relaxing wekkend with you. The staff were friendly and welcoming and could not do enough for us. When the car battery went flat one chap went and got jump leads to get us on our way, fantastic! The food was excellent & the wine superb. We thoroughly enjoyed using the spa and leisure facilities and the treatments were bliss. Thankyou thankyou thankyou!!!


Annamarie from Stoke-on-Trent 20/09/2010
Thank you for a wondeful spa break for myself and my two sisters for my 40th Birthday. Couldn''t have wished for any aspect to have been better. Room, food, Spa facilities and staff are all excellent and all the little touches add to make an extra special experience. Will definately recommend you to everyone and will make sure we return.


Jackie from Stafford 20/09/2010
We have just enjoyed a Spa break at Fairlawns for my Sister''s 40th birthday and what a fabulous time we had. The rooms were perfect, clean,well equiped and very comfortable. We enjoyed all of the Spa facilities and especially enjoyed the mud chamber. The food and service in the restaurant was exceptional. Every member of staff we came into contact with smiled and seemed like they cared, you really do have customer service to a tee. I''m recommending you to everyone and will be definately back again myself. Keep up the good work and thank everyone for making our stay so special.


Elaine Price from   16/09/2010
We are really looking forward to coming back for our Christmas Party this year. Last year we decided to have a change and went to a party night at a local golf club. You don''t pretend to do golf - they shouldn''t pretend to do Christmas events!


Tracey Mourino from Droitwich Spa 15/09/2010
I am just writing to say a big thank you to all your staff. We (my husband and I) have just returned from a lovely stay at your hotel to celebrate my husbands 40th birthday. We booked yesterday morning and arrived yesterday 2pm ish all very last minute, spa and stay. The hotel can not be faulted from the the helpful staff when booking the reception the lovely clean & fresh rooms. A super meal last night,lunch & spas treatments today. Staff were very approchable friendly and nothing was to much bother. Well done for running such a lovely place. Hopefully we will be back for my birthday!!please pass on our thanks to your staff. Regards


lucy street from willenhall 14/09/2010
I came to the spa today, never been to a spa before and it was honestly the most amazing day ever! i feel like a brand knew woman. the treatnebts were amazing espically the sull swedish all over body massage, and the facials and both manicure and pedicure was outta this world! The staff were so lovely and kind are welcoming, the place itself was just lovely i have had such an amazing day and i am most definatly looking to book an over night stay with u for myself and my mom very soon. thank you so much for the most perfectest day! kind regards lucy street


Philip Greenway from Leamington Spa 13/09/2010
Well what a gem this hotel is ! Stayed for a romantic weekend with my partner and we were truly blown away with the place.....On arrival we were greeted by friendly staff which mirrored every member of staff we met throughout our weekend. Well mannered,well dressed and very passionate about there place of work and ensuring our stay was as good as it could be. The hotel itself is very clean and is in a perfect setting and the food is absolutely 1st class. I will be recommending this hotel to all my friends. My partner was also very impressed and is considering having our wedding here.Please pass on my thanks to every single person who made our weekend so special. Look forward to seeing you soon.


Karen Hill from Walsall 06/09/2010
Hi. I have written a review on my online magazine justrelaxmagazine.co.uk about the fantastic meal and Service I recently received in your Restaurant. Just wanted to say thanks. These comments also appear on TripAdvisor.co.uk under Alice039. Thanks again K


Paul & Sue Eveleigh from Sutton Coldfield 06/09/2010
We had a fabulous meal in your restaurant on 1st September to celebrate our 40th wedding anniversary. Our compliments to the chef for brilliant food and to the waiting staff for excellent and friendly service. We really appreciated the little extras. It all helped to round off our anniversary perfectly. Thank you.


Michael Williams from Birmingham 06/09/2010
Dined in your restaurant some months ago. The service was good and the food was excellent. As I am about to enjoy the experience again can I give some advice on dealing with an expensive wine. By all means ask if the customer wants it decanted but don''t go away and do it in the kitchen presenting them with a decanter with some wine in it. It could be any wine from anywhere. Present them with the bottle to confirm the order. Remove the cork within their eyesight. Let them have the cork to examine. Decant the wine,again within their eyesight and present a little for tasting. Simple! I look forward to my next visit.


Gillian from Newcastle 29/08/2010
Thank you for an excellent stay, the staff could not have been more attentive from the room cleaners to the receptionist who crawled round the room looking for the missing screw from my spectacles! The room was beautiful and perfect for business use, particularly appreciated the well-lit desk and office chair. Hope to be back soon.


Jo Hall from Bognor Regis 17/08/2010
I had a blissful stay at the Fairlawns Spa in July for my birthday. The room and facilities were lovely, restaurant was absolutely superb - food was divine, and will shortly be booking my next visit. Highly recommend Fairlawns for a nice little get away.


Martyn & Sarah from Noth Wales 03/08/2010
We've just reached home after our drive and wanted to let you know how much we enjoyed our short stay with you this weekend. Every member of staff we met during our stay was cheerful and helpful and left us with with the impression that they enjoyed their work and nothing was too much for their guests. We were impressed with the cleanliness and tidiness of the hotel, our room, the spa and the grounds - so it is clear that the staff we didn't see are also very focused on customer care. We particularly enjoyed our meal in the restaraunt yesterday evening and found the food and service both to be brilliant. We hope to return for a similar stay, perhaps with some friends and family, at some time in the future and we will be confidentally recommending you to all our friends.


Jon & Mandy Cale from Burntwood 26/07/2010
We recently visited Fairlawns to celebrate our 30th wedding anniversary.What a wonderful time was had by all.The food was superb and so was the service,nothing was too much trouble.We will definitely be visiting again


Lorraine from Newmarket 25/06/2010
I would just like to express hw imppressed I was and my friends with the entire weekend away we had together. Everthing was perfect from entering the hotel, to ur rooms and relaxing in you special spa area. All staff were so kind, accomadatng and always had a smile on their faces. We felt like royalty. Tahnk you t everyone. Our girl weekend was so special. We are planning our return. Everything was perfect and the value for money is spot on! Thank you to everyone involved in making our trip the most amazing and relaxing time away we could ever think of. Thank you so much xx


colin & elizabeth from co. durham 13/06/2010
Just spent a 3 day break at the fairlawns and to say we had an enjoyable stay would be an under statement. From our arrival all staff were friendly and professional,meals in the very pleasant dining room were of the highest quality.We would have no hesitation in recommending the Fairlawns and will certainly be using it again ourselves.


Vici Houghton from Southampton 31/05/2010
Lovely hotel, amazing service the staff really make you feel like you are at a 5 star resort and the spa is fab. The added extra on our stay was the bubbly and choccies in our room when we arrived. The only negative is the gym had a very sweaty smell.


Mike Sailsbury from Bury St Edmunds 14/05/2010
I just attended a 2 day meeting at your hotel. We were all really pleased with the facilities, the care and attention we received, the positive responses we had to last minute requests / changes and the value for money your venue provided. If you keep your prices at around the same level I can see us using you again. Say thanks to all the team, to receive such friendly and courteous service and to be made to feel that the business is there for the benefit of the customer as opposed to the staff is really quite rare these days!


Rebecca (Bridesmaid on Friday) from South East 12/05/2010
I wanted to email to say how much appreciated all your effort was to make Alyson and Davids day so special. I was so impressed with Fairlawns and how organised Jackie and Chris were and how nothing was too much trouble to make the day go so perfectly. Thank you so much!!! Everyone had a great day, and the wedding breakfast was superb - best wedding food I have ever had!! Throughout my 2 night stay, all the staff were so professional and friendly - a credit to you.


Rod Cossou from Bournemouth 26/04/2010
I would like to thank the staff for the unbelievable courteousness and friendliness in making the weekend at Fairlawns absolutely amazing. Also thanks to the Chef and his staff for preparing an most creative menu which went a long for for an enjoyable 90th Birthday lunch and and relaxing evening meal. Everyone did their best to ensure we were satisfied. You lived up to your mission statement. Best wishes and thank you Rod and Sue Cossou


Emma and friends from Rugby 21/04/2010
I have just spent a spa night away at Fairlawns with 3 friends. What a fantastic weekend we had. The spa area is lovely and varied. The rooms were of an excellent standard and the food was delightful and so much of it!! A real treat and very relaxing. I would recommend this break to anyone and we are looking at returning later in the year. Can''t wait.


Geoff Wright from Great Barr, Birmingham 11/04/2010
My wife and I celebrated my birthday on Saturday, April 10th with an evening meal in your restaurant. What a splended night it was. The food was excellent - so inventive is your menu and the service was, as usual first class. We are fairly regular visitors for Sunday lunch which we always enjoy but Saturday was special.


Jenny Duffield from Cannock 30/03/2010
I would like to say a huge thank you for making my birthday that little bit special. We are having our wedding reception their in November so was great to try the food and sample the great service! We cant wait for the big day now! Thanks Again!!!


Lizzy and Dave Hughes from Rowley Regis 27/03/2010
Just wanted to thank the staff at Fairlawns for making lizzys birthday(25th March) a truely fab one. we both really enjoyed it and will be coming back for another visit definately. thanks again Dave and Lizzy


Peter and Margatet from West Midlands 24/03/2010
We want to say thank you to all who had something to do with making our wedding day the success it was from start to finish. Everyone enjoyed themselves and have spoken highly of the food and service. We are sorry that we didn't get to thank Chris for all his help as well. We thoroughly enjoyed our day thanks to all your team.


Toni from Dudley 22/03/2010
After searching the web for a local spa to celebrate my hen party, I found and booked your hotel. I can not thank you enough; the rooms were beautiful, the service excellent, the staff lovely and the treatments superb. All my hens were amazed at the value for money and my fiance and I are about to book up for a post wedding break. I loved it there and look forward to visiting again.


Rebecca from Birmingham 10/03/2010
Myself and my friend recently booked an exclusive spa stay with you and we would just like to say that we had such a wonderful time! Our room was very large and well equipped and immaculate. The spa facilities were excellent and the treatments were perfect and so relaxing - the mud chamber is so much fun! The food was just divine and all your staff are brilliant, so welcoming and friendly. Nothing seemed too much trouble for them and they were all smiling and genuinely seemed to be relaxed and enjoying their work, which makes a huge difference (you just don''t get that at every spa). Also, the package is amazing value for money. We didn''t want to leave and we will most surely be back. Many thanks for making our stay so special.


Andrew Michel from Walsall 03/03/2010
I would just like to say what a wonderful night me and my girlfriend had on valentines night. The staff were really friendly and very helpful. Thank you.


wendy salt from rowley regis 22/02/2010
stayed with you 19th-21st feb, can''t praise you all enough! the food excellent, perfect, so congratulations to the kitchen staff/cooks & waiters/waitresses.even the friday night when we complained that we had been waiting for a table for over an hour they gave us a free bottle of wine, then the next evening we were given free champagne! thanks, nothing too much trouble & you are keen to please everyone & treat them like royalty. We had quite a few treatments in the spa, unfortunatley the mud chamber had broke the day we were booked in so had to have it sunday, but they also offered us complimentry lunch, which was great & free dry floatation massage.will be recommending you to everyone & will return in the near future. thank you for a relaxing weekend Wendy Salt


Gary Stockton from Glossop 21/02/2010
My wife and i have just arrived home having stayed for two days at your hotel. We would like to say how much we have enjoyed our stay and the fantastic food we have eaten in your restaurant. The staff have been very friendly and the service first class. We will look forward to staying with you agian soon.


Simon from Rutland 15/02/2010
I was part of the Bryant party that attended Fairlawns yesterday (14th feb). I wanted to say thankyou for a lovely day, judith is my mother in law and I have to say that everybody enjoyed them selves and your staff were fantastic. Many Thanks to all involved.


Janet Ridley from High Wycombe 08/02/2010
I have just had the most exceptional stay at Fairlawns with the TIPPS conference. The food and most especially the service were fantastic and I could have stayed in the Spa all week. Well done and what a relief to find somewhere offering an even better experience than expected. Thankyou.


Carole Edwards from Oldbury 20/01/2010
While the weather has been keeping me at home most nights, at least it has enabled me to take the time to write to you to send our compliments to your hotel and staff. In Nov 09, my two friends decided to surprise me by booking us for an overnight stay at Fairlawns Spa as an early hen night before my wedding. A chance to relax before the big day seemed a good idea.We had adjoining rooms. I have to tell you that absolutely everything about the stay was so good that I resolved to stay again. We decided to wait until after Christmas for our honeymoon, I thought it would be a perfect time to book for one of your relaxing Spa Stays, which we did from Wed 9th until Friday 11th Dec. Now I am sure you have experienced recommending something or some place to someone only to be let down but I am delighted to say that our stay was absolutely wonderful. I was very pleased that everything was (once again) perfectly clean and comfortable. The food in your restaurant was to a very high standard, the facilities were excellent and the treatments so good that my husband fell fast asleep. Last but not least I have to congratulate you on gathering together such wonderful staff, who were all so pleasant, helpful and friendly they made our stay very special. Many thanks Carole & John Edwards


Sarah and Wayne from Birmingham 06/01/2010
We would just like to thank everybody at the hotel for the way we were looked after during our wedding day and the months leading up to it. Joanne in special events was fantastic right from the start and nothing was too much trouble. Chris looked after us brilliantly on the day especially a very nervous groom and best man. The rooms were set up beautifully and everyone commented on how lovely the food was for the main meal and the evening buffet. We would have no hesitation in recommending this hotel to friends and family. We will definately be back for our anniversary and other special events.


Denis and Susan Day from West Midlands 04/01/2010
We stayed over last night from the new years meal and party i would just like to say, that the whole evening was fabulous. All of your staff are of high standard but would like to thank a couple of people especialy Attia resturant manager and Richard and Luke . We have had a couple of family parties with you my wife was 50 and we enjoyed that and in sept, we booked the willow room and stayed over then to we had a 4 poster bed and the room was fabulous. I would like to thank jacky for that and terrie thank you once again and we will be seeing you again in the near future


Janice Hickman from West Midlands 04/01/2010
Just wanted to say what excellent value our Romantic night for 2 was. We thoroughly enjoyed every aspect and felt very comfortable. Staff were extremely nice and very helpful. Thank you.


Sandra from Erdington 23/12/2009
I would like to say how what a wondeful experience my husband & I had 19/12/09 A romantic Eve. for 2. The food, room,spa & the staff were a credit to the Hotel expecially the 2 suited gentlemen who took our meal order/drinks before we were seated. Extremely helpful, polite & welcoming. We will definitly come again. Thank You


Tracey from West Midlands 18/12/2009
I meant to write to you after we attended out spa day but somehow the weeks just drifted by. I do a spa stay with my friend every year to celebrate our birthdays. We have tried a number of hotels and spas and I just wanted to say thank you so much for making our stay so pleasureable. I searched for ages to find the right hotel for this year was so lucky to have landed on Fairlawns. We had a fantastic time. The atmosphere was great, the food in the spa and the restaurant were excellent, the room was lovely and the treatments superb. You made two 46 year old women feel like giggly teenagers again. Out of all the hotels and spas we have been to this is on the top of our list. In fact, my friend does not want to look anywhere else for next year. I hope all the staff at fairlawns have a happy Christmas and a Prosperous new year. Thank you once again Tracey(a more than satisfied customer).


Anthony Daniels from West Midlands 23/11/2009
dear all my wife and i visited the hotel for a meal today we would like to say that the service we received from all involved was great the meal was lovely cooked to perfection keep up the good work we will certainly come again regards tony pat daniels


Hasina from Birmingham 18/11/2009
A BIG thank you to all the staff at Fairlawns. Me and my partner had a romantic over night stay with an evening meal and access to the spa facilities.We had a beautiful experience and the staff were exceptional. We will definetly visit again.


Richard from Cheslyn Hay 30/09/2009
Once again you provided an excellent luncheon with matching service and hospitality to myself and guests when we celebrated my sister's 40th wedding anniversary last Sunday, 27th September. A special thanks to your Restaurant manager/supervisor on being so sympathetic towards my niece's special needs, absolutely outstanding service. We look forward to many more visits to your Hotel.


tracey from bloxwich 22/09/2009
just want to thank the lovely staff at the fairlawns for a wonderful day that we had for my moms surprise birthday lunch.everything was fab,everyone who came(26 guests)commented on what a lovely room we had,(the cedar room)and what a great meal too!all staff organised everything brilliantly,so that my mom didnt know a thing until she entered the room.so thank you all for making her day extra special!coming back next week for some more fab food!


Christine Lane from Telford 14/09/2009
My husband and I stayed on 12 September to celebrate our wedding anniversary on the Romantic Break. We have to say how lovely the hotel and grounds are. The bedroom was located at the spa end of the hotel and we had direct access to the spa. It was a real surprise and added bonus as we could go down in our robes and slippers and not worry about changing. We did wonder if upgrading to a superior room was worth it - I have to say we were not dissapointed. The spa facilties were very good and clean with enough space to sit or relax on the loungers and not feel crowded. The staff were extremely polite and friendly with the added touch of professionalism which just made the whole experience wonderful. We will definitely be returning to enjoy another Romantic weekend. Thank you for the added touches to our dining table - balloons and heart confetti just confirmed this hotel does like to look after their guests.


Elaine from Bromsgrove 08/09/2009
My friend and I attended a Spa Stay on Sun/Mon and just wanted to say what a wonderful time we both had. From the moment we arrived until the time we left we were made very welcome and special. The bedroom, food,spa, grounds all fantastic. Plus a big thank you to Deb for my three treatments - I felt great during and afterwards. See you soon.


mr & mrs day from norton canes 05/09/2009
my wife and i would like to thank all the staff at your hotel for looking after us and a big thank you to jackie and would like to nominate terry for a magic wand your hotel is first class no faults at all thank you once again dennis and sue day


Catherine & Harvey Lucas from Ledbury 03/09/2009
We attended the wedding of Nicola and Ben Freeth on Saturday 29 August 2009 as the proud parents. We cannot praise the staff highly enough or the venue for what a wonderful wonderful day. The staff were fantastic - extremely attentive and professional and nothing was too much trouble for them. The venue was wonderful and the occasion went smoothly from the time we checked in on the Friday to the Sunday breakfast for the Wedding Party. We can''t thank all the staff involved enough - particularly Annabel, the Wedding co-Ordinator, and Chris, the MC. Thank you all again for what was a truly wonderful and memorable occasion. Catherine and Harvey Lucas


Julie from Aldridge 31/08/2009
We visited Saturday evening for a belated anniversary meal. What can I say but Wow. My husband chose scallops and seabass and said it was the best he had ever eaten. Whilst I had duck which absolutly delicious. We then had deserts which were out of this world followed by cheese and biscuits which were served on a piece of slate, how trendy! The service, as usual, was excellent by all staff. We look forward to our visits to the best restaurant ever. My husband travels alot and every time we eat at Fairlaws, we always say ''its better than Rick Steins, Bank and Jamie Oliver'' where the food is nowhere as delicious as the Fairlawns.


Julie Oughton from Aldridge 31/08/2009
We visited Saturday evening for a belated anniversary meal. What can I say but Wow. My husband chose scallops and seabass and said it was the best he had ever eaten. Whilst I had duck which absolutly delicious. We then had deserts which were out of this world followed by cheese and biscuits which were served on a piece of slate, how trendy! The service, as usual, was excellent by all staff. We look forward to our visits to the best restaurant ever. My husband travels alot and every time we eat at Fairlaws, we always say ''its better than Rick Steins, Bank and Jamie Oliver'' where the food is nowhere as delicious as the Fairlawns.


Deborah Robshaw from Walsall 24/08/2009
my daughter Samantha married John Harding on the 18th July & had what can only be described as the most wonderful reception at the Fairlawns. The Food was exceptional, service excellent and venue overall stupendous. I have never been to a wedding reception where i could not fault something. From the orgaisation and planing at the start right until we left the following day, nothing was to much trouble for the staff. My daughter and her new husband were treated like royalty and were made to feel they were the most important guests the fairlawns had ever received. I cannot praise this hotel enough and would strongly recommend it. If there was an option to rate the Fairlawns out of 10 it would get 10+++++ and more.


Denise from Loughborough 18/08/2009
I would just like to say that my partner and I stayed on the Romantic break on Monday 10th August and could not fault either the facilities, service, food and the staff. The quality of food was excellent, the spa was very well equipped (a heated jacuzzi would be better though)and the friendliness and politeness of the staff was wonderful and really made our stay, no matter how short it was, a fantastic experience. Thanks again Denise Lord Thankyou


Tom from Dorset 12/08/2009
My wife and I would like you to pass on to your staff our gratitude for making us feel so welcome on Saturday when we celebrated our friend's 60th birthday dinner. Everyone was very courteous and keen to oblige. Thank you for all your hard work in creating a happy atmosphere in a lovely setting.


lisa from birmingham 11/08/2009
Just got home after experiencing one of your spa and restaurant packages. What can i say the spa was fantastic, all staff were attentive and helpful and i came away feeling extrmemly relaxed. After we enjoyed an amazing meal in your restaurant where every course was beautifully presented and tasted divine! Thankyou Fairlawns i look forward to visiting you again!


Deborah from West Midlands 22/07/2009
To the Manager and staff at the Fairlawns A very big thank you for making my daughters wedding a very special day (18th July 2009). the Staff without exception could not do enough for us and nothing was to much trouble. Everyone commented on what a smashing venue and how helpful the staff were. They served what was an outstanding meal with everyone milling around and were wonderful. The food was wonderful and many commented on it being the best wedding breakfast they had been served. Our daughter was so impressed with the wedding organiser he was lovely and made her feel very special. The reception staff were kind and very helpful throughout our visit and were not fazed by any request...We stayed the night with you and the rooms were very good as was the breakfast next morning. Everything went wonderfully and this was due to the exceptional service and friendliness of all at the fairlawns staff


Mark Hawkins from Walsall 15/07/2009
We recently stayed on the 10th July to celebrate our wedding anniversary,so i would like to take this opportunity to thank all the staff as the service was outstanding and they were all polite and helpful the meal we had was excellent so we look forward to coming back in the near future. Thank You Mr & Mrs Hawkins


Jennifer from West Midlands 14/07/2009
Good Morning Joanne Just wanted to take the opportunity to thank you and Fairlawns staff for helping to make our conference a success. After our discussion with you detailing our requirements, we had great confidence that our needs would be met and we were not disappointed! The Orchard Conference room worked really well for us and all delegates had a comfortable stay. We would definitely look at using the Fairlawns hotel again. Please pass on our thanks to staff who helped us during our stay.


Zoe Sandland from Nantwich 13/07/2009
The food was excellent. All of the staff i dealt with were very professional, helpful and friendly. The spa was fantastic and upto a very high standard! Great place and great atmosphere. Thank you so much.


Philip and Louise from Lichfield 08/07/2009
We came to you for dinner last night. WOW! We were treated so differently to the norm, a lovely welcome, a comfortable dining room, smiling staff and beautiful food. We spent three really enjoyable hours with you and when we checked out the bill realised it had cost us very little more than would have been the case if we'd gone to a pub and less than it cost us last time we went for a Chinese. In both cases the experience was over in an hour - what a waste of a baby sitter!


Tony from UK 08/07/2009
I rarely leave feedback to be honest as I find most hotels under-deliver for the prices they charge but I did feel that your hotel felt ‘different’ and it’s normally the staff and culture that make that difference. I left the feedback for your hotel as it genuinely exceeded my expectations. I hope your staff are pleased with the feedback and that you get more business too as it’s nice to be rewarded for your hard work and effort. It’s nice to share with other business travellers where the really nice places are to stay as I have found very few which offer genuine value for money.


Mr Mrs Ingman from Liverpool 04/07/2009
On the 02/07/09 my wife and I with two friends visited the National Memorial Arboretum. After a long day walking we arrived at your hotel at 17.00. We were met by a very pleasant and helpful young lady. in the evening we had dinner in the restaurant, the food and service were first class and although we were the last to leave we did not feel under any pressure to leave by the staff. Would you please pass on our thanks to your staff for making our short stay so very pleasant.


Stuart McLean from Gloucester 02/07/2009
My Wife and I had a mini honeymoon break at Fairlawns. As it was a special occasion I booked The Ultimate 2 night stay Spa package, and we both loved it! The staff are really friendly and highly professional, and the treatments in the spa were excellent! The food in the restaurant was a joy to behold, my Wife said it was THE best food she had ever eaten!She is hoping to return on our 1st anniversary! Many thanks to all at Fairlawns for giving us a superb honeymoon, we will definately be returning!


Neil from Dudley 30/06/2009
Thank you for your hospitality and services yesterday. Everything went without a hick-up.......please thank the guy that looked after us (I'm sorry I've got his name on the tip of my tongue!). The weather was good which gave everybody the opportunity to have a gentle walk outside after lunch, enjoy the sun and gardens. I especially liked the personal touch that the larger chain hotels have lost! Thanks again


Annette from London 30/06/2009
I was emailing to let you know what a wonderful time my friend and I had at your hotel for my 50th birthday. Sharon and I found the staff helpful and polite all the time. The food was great and my gluten intolerance fully catered for. The only negative comment I have is that the Gluten free croisont are horrible don't waste money buying them I would recomment the tesco hot cross buns instead!


Danny Marshall from   30/06/2009
Just like to compliment yourselves on a wonderfully run hotel. I train alot so have been around many gyms your spa facilities are up there with the best ive seen


Chris Berry from Midlands 30/06/2009
Thankyou. We really enjoyed our stay at your hotel and spa and hope to return soon. Many thanks, Chris


Mr & Mrs Charlton from Dudley 21/06/2009
A colleague of mine recommended The Fairlawns to me. So for my husbands birthday we booked the romantic break for two. Everything about the hotel was lovely and we were made to feel very special. The staff were extremely courteous and pleasant. I would definately recommend your hotel.


S. G. Ford from Nottingham 15/06/2009
We recently visited to celebrate my parents'' 40th Wedding Anniversary and had a wonderful stay. In particular, the quality and friendliness of the service we received was fantastic, and all members of staff that we encountered during our stay were a credit to your hotel. Thanks for a fantastic weekend.


orla mahanta from worcester 05/06/2009
can''t praise your hotel enough...lovely staff...wonderful food...great leisure facilities....fantastic value already plaaning a return visit


Melanie & Kevin Vincent from Sutton Coldfield 30/05/2009
We would like to say a huge thank you to all the staff that over the last few months and on the 23rd May 09 helped make our wedding day magical. You have all taken so much time from initially showing us the facilities last year to making us feel like "part of the family''. We felt so welcome and nothing was too much trouble for you. On the actual wedding day, Chris was absoultly amazing, he made us all feel so relaxed and calm. He was so organised that we didn''t have to worry about a thing. The whole day flowed beautifully. All our guest during the day and evening have prasied the facilities, the staff and the fantastic food. You have made our day a dream come true. We would also like to thank Gary the resident DJ for keeping the dance floor full all night. We are looking forward to seeing you all soon for a romantic weekend in the near future - don''t think we can wait for our first anniversay. Many thanks again. Mr & Mrs Vincent.


Ian Valentine from Paisley, Scotland 30/04/2009
Hi John, Neil & Staff.. I just wanted to take time out to write confirming what a fabulous hotel and staff you have. As Neil will be aware I have stayed with you over the past year and a half thoroughly enjoying the hospitality shown to all the regular Briggs crew staying. Due to the current climate and some of my colleagues leaving the business I will not be frequenting your establishment as often as i would like. However I will return when appropriate and if ever down on personal business would chose The Fairlawns over all others! Thank you all for being my home from home over the past year or so and I look forward to staying with you again. Kind Regards, Ian Valentine (Briggs)


david gillett from chigwell 27/04/2009
thankyou to all the staff for making my brothers wedding such a great day-you were all so profesional and kind it meant a great deal,many thanks david


Clare from Walsall Wood 20/04/2009
We booked a table at Fairlawns on Saturday to celebrate our wedding anniversary. The staff were very attentive and the foor was absolutely delicious. Thank you for making our evening very special.


Elsie Johnson from Hull 19/04/2009
Stayed with you my Daughter for a treat for my 60th from my girl,oh how we loved it food vertally on tap all of the time the rooms lovely breakfast served in room oh heaven and a fab complimentary pack on arrival with a bottle of bubbly oh yea food fabulous staff ah so nice no snutty made up dolls real girls with genuine smiles to make one comfortable, but can I just say I missed aroma of candles burning we recently visited Titanic spa and the aroma of lavendar and other aromatherapy oils burning around the place oh twas so relaxing. you didnt even have candles burning in the treatment rooms which I missed. but we will be back for sure we enjoyed it so much keep up the good work Elsie Yvonne johnson


Geoff & Eileen from   14/04/2009
Dear Sir/Madam, We stayed at Fairlawns on Friday and Saturday, 12th & 13th April in order to attend our son's wedding(Mr. Richard Johnstone). We would like you to know how absolutely delighted we were with our stay. We were accompanied by our daughter and son-in-law and their two children,(Mr. & Mrs. Stonier) who were as delighted as we were. The food, the rooms and all other facilities were excellent but we would like to comment on the staff in paticular. They were absolutely delightful at all times, extremely helpful and thoroughly welcoming,nothing was to much trouble. Well done you for employing such excellent staff.


Sarah Pennells from Dudley 31/03/2009
We got married at the Fairlawns on Saturday 28 March 2009, and can honestly say from the first time we spoke to the Fairlawns, to the time we checked out after the wedding, we were treated exceptionally. The staff are so friendly and helpful, and kept us informed at every stage of the proceedings. Many of the guests told us it was the best wedding they had ever been to, and thought the food was wonderful. The service throughout the wedding itself was remarkable. We would definately recommend the Fairlawns to anyone, as would all of our guests. Thank you to everyone who works there, especially our wedding host Chris, for the best day of our lives.


Sue Street from Brentwood 27/03/2009
Had the priviledge of being a guest at the Hotel from Monday 23 March - Friday 27 March. All I can say is WOW WOW WOW, I was made to feel so special, nothing was too much trouble. Enjoyed the luxurious treatments and rituals - the fabulous food - the exquisite service and the comfort of a bed to die for. I most definitely will be back with my friend who presented me with this amazing exprience for my birthday, following a very stressful period - left the hotel feeling 10 years younger. Thank You


Charlotte from   26/03/2009
My Fiancé and I have always chosen Fairlawns to relax unwind and celebrate, (in fact at any opportunity!) since we discovered you in 1997. We have dined and stayed with you on many, many occasions and you have always made us feel extra special (at a very reasonable price!). Not only have you been consistently excellent but as the years roll by you simply get better and better. Today after a fantastic morning with Sandra in your Spa I thought it was about time I gave something back and put my feelings into words by saying THANK-YOU FAIRLAWNS for the numerous years of happiness, pleasure and enjoyment you have given.


Liz Holmes from Aldridge 25/03/2009
Thanks to you all for putting on such a great show on Mothers day. Mum is a vegetarian and was delighted with both the choice available and the quaility of cooking and staff. Tha atmosphere was lovely too!


Philip Mason from Manchester 20/03/2009
Thanks so much for looking after our meeting last week. Agencies have always booked us into Hilton or Marriot but current circumstances forced us to look for better value. We certainly found it at Fairlawns and it was nice to be treated as important although we are only a small number. I have passed your detials to colleagues in other parts of the group and I am sure you will be seeing more of us in the future.


mrs aimee hewitt from walsall, west midlands 26/02/2009
I held my wedding and evening reception at the fairlawns in august 2008, it was amazing such a good day had by myself, my husband and all of our guests. The preporation for the day was wonderful all the staff made a real effort to ensure my day was how i wanted it and that it would run as smoothly as it did on the day. the food was perfect with no complaints from anyone.the staff and the fairlawns dj were spot on too. the room was great as we got upgraded to the honeymoon suite and breakfast the next morning was fresh and absolutely amazing, the spa facilities were great and we got to use them for as long as we wanted. Thanks to all the staff for all your hard work to make it such a wonderful and memorable day for all. Aimee


Amie Hyde from Chelmsley Wood 18/02/2009
I have just got back from a stay with Fairlawns for my moms 40th birthday and we loved every second we was there. All the staff was kind and helpfull there was no end to what they would do for you. The room was clean and tidy (mom loved the bed) the food was out of this world and the spa was so relaxing we did not want to come home. We would like to say thank you to all the staff there especially charlott. We are planning to visit again soon and for longer this time. Thank you for makeing my mom birthday special x


Gillian Browne from Northampton 26/01/2009
I felt I had to right to thank all at Fairlawns for a wonderful spa weekend (24/01/09 - 25/01/09). I along with 6 members of my family came to you for a girls spa weekend and came away relaxed, pampered and throughly impressed my your hotel. All the staff from reception, waiters in the resturants and especially the Spa staff couldn''t do enough for us, helpful, polite and all had a smile and joked with us. I especially liked the little touches like the robes and towels being in the rooms (at other places we have had to queue for them and even pay a deposit). We always go away once a year for a pamper and this was our first visit to you and we are definately coming back. Please pass our thanks on to all staff. Only one slight gripe !! can you please turn the heating up in the pool it was freezing !!!! Many thanks again Gill Browne (Gill, Michelle, Kathryn and Jackie Browne. Marilyn and Deanne Wilkins and Debora Harding)


meg and bernard korzun from sutton coldfield 25/01/2009
We have just returned from a ''romantic evening''break. the whole experience was fantastic. Every member of staff we met was friendly, efficient and nothing was too much trouble. Our room was beautifully clean and sparkling on our arrival. Our evening meal was a wonderful experience. The food was delicious and beautifully presented and the decor is very relaxing and restful on the eye. Breakfast was great, a full english was a real treat! Please pass on to all your staff our greatful thanks for a lovely stay which they made all the more special.


GILL LOFTHOUSE from MARKET HARBOROUGH 20/10/2008
I was part of a party of 10 staying at Fairlawns last weekend and would like to thank everyone there for looking after us, nothing was ever too much trouble and the facilities and food were fantastic. Thankyou for making it so memorable we will all definitely be back.


Harper/Hughes from Cannock 20/08/2008
We love Fairlawns. We always visit twice a year at least. The service and food is fantastic. We have only ever had to make suggestions on one occasion on how that night could have been improved and it was rectified striaght away. The man (not the chef) in the picture provides a brilliant exceptional service (sorry can not think of his name). Well done and keep it up, we hope to visit soon.


Martin Findlayson from Kendal 06/08/2008
My company booked me into your hotel for a course. Thanks to everyone who went out of their way to look after us. Fresh breakfast, home-made cookies, delicious food and really friendly staff - I thought those were things of the past. A big emotional investment has been made in your place and it shows>


Karen from Birmingham 29/04/2008
Eight of us arrived at Fairlawns in style in a pink limo to celebrate Sue''s 50th Birthday. From the moment we arrived we were treated to a lovely reception. The hospitality we received was second to none. I think everyone should treat themselves to a Spa Weekend as Ive come away feeling relaxed and invigorated. The treatments we had were wonderful and the facilities were second to none. Thank you to all the wonderful staff for their excellent customer service. We are planning on coming back next year . . . .


Rachel from Aldridge 09/02/2008
I had a Sunday lunch for 2 voucher given me as a christmas gift christmas 2006 which we used in 2007 so I asked santa for another one for christmas 2007 and guess what.... - see you for that sunday lunch in 2008!! yippee


Samantha Morris from Chelmsford 23/12/2007
Thank you so much - with business I stay in many hotels. It is very refreshing to have such a pleasant, comfortable stay. Thank you again and happy Christmas.


Lesley Thompson from London 05/12/2007
I stayed with you for the first time on Monday 3rd Dec. and was really well looked after, even when I stayed working in the bar after checking out until mid afternoon. Very much appreciated, even more so the manager giving me alift when the taxi didn''t show! One problem: I sent several emails on the 3rd and the 4th whilst connected to hotel broadband and absolutely none of them arrived. I sent others from the same laptop and a different location with no problems. Worth checking with your broadband suppliers.


Liz Bowker from Cannock 01/05/2007
We are a small group of six ladies who enjoy a fabulous overnight stay at the Fairlawns twice a year. We find it a most relaxing experience and since the new spa has opened we all recommend a stay in the spa suites!! Superb value for money the staff could not do enough for us we felt like real''ladies''. Can''t wait for next time.


Shirley from   01/05/2007
I attended a Wedding at your hotel yesterday, 29th April. I would like to congratulate you on making such a good job of it. I don''t know how much the couple organised or how much was done by yourselves but you hosted it brilliantly.I was just a guest at the wedding , an outsider looking in, but your team of staff were really great. They worked as a team, there were plenty of them, they were all smiling, they all seemed happy, they were always pleasant when spoken to, they are a real asset to your hotel. The venue was good and the food was superb. Everything seemed to go according to plan for J and S, I am sure they put a lot of effort in too, down to the last detail. I could not let such superb service go by without complimenting it. If things are wrong i will always complain but equally when something is good I will praise it. Well done!


ian orton from   30/04/2007
hi there i would just like to say thankyou very much to all the staff that have took time to make me and my other half very welcome,the room was beautiful, the staff were very helpful and happy, and the chef prepares outstanding meals.so there for would you be able to post me a wedding brochure with prices and avalible dates for 2008 as your hotel is very very outstanding and the best ive been to, thank you very much mr ian orton


ian and lucy from sutton coldfield 29/04/2007
we booked a romantic evening for two, the staff were very helpful and cheerful, the chef prepared outstanding meals , and the rooms were the best ive ever experienced .i would just like to say thankyou to you all for a perfect weekend ,thanks very much ian and lucy sutton.


John and Marcella from Streetly 18/04/2007
We recently visited you on a Romantic Evening for Two. We hadn''t been back for quite a number of years as previously we had not found the staff very welcoming but this time was very different. Whilst checking in on a beautiful Saturday afternoon we were greeted with "Welcome please dump your bags and join us for a drink on the Terrace". From there on it set the scene all the staff were very welcoming. We look forward to retunrning sooner rather than later.


Stephanie Smith from Tipton 11/04/2007
I recently visited the Fairlawns for a Spa Day on 6/04/07 and had a superbly relaxing day. The staff were extremely friendly ans helpful and the lunch provided was delicious...i hope to return soon. Many thanks.


Mr G Johns from Godalming 26/01/2007
My wife left some clothing behind in her room. Top marks due to reception & Lucinda who answered the phone quickly & politely, Offered to check with house staff & call back. She did so at once & agreed to forward the items. A small incident but very well handled - so thank you.


mrs nikki henson from northampton 15/01/2007
We visited Fairlawns as a surprise for my husbands 40th birthday, I booked a room with a four poster bed & all I can say is we had a fantastic weekend, the room was immaculate & the staff couldnt do enough to help. We requested an extra blanket as we had been chilly the 1st night & it was on the bed (made up) when we got back to the hotel after our shopping trip. the standard of food was amazing & we tried lots of different food we hadnt ever tried before...MANY THANKS TO ALL THE STAFF OF FAIRLAWNS. we shall return one day.!


Rachel and Alan Finch from Aldridge 09/01/2007
We had our wedding with you on 25th March 2006 and we can not thank you enough- from our first initial meeting all staff were fantastic and treated us like the only pair ever to get married there. The day was perfect-Thank you so much a day to remember forever. See you in March for our 1st Anniversary.


julie willey from walsall 02/01/2007
i recently stayed at the fairlawns with my husband for our wedding anniversary this is the fourth time of we have visited either to stay over or just for a meal in your restaurant. when we arrived we were greetad as always by freindly staff nad were told that our room had been upgraded which was a lovley suprise ! the room as always was clean tidy and well furnished,we had chocs and champagne waiting for us , the meal in the restaurant was as always fantastic. every mouthfull was delicious and as always the waitress service was brilliant . i always reccomend your hotel to everyone whos looking for something special,we will certanly be visiting you again in the near future .


Richard and Terrie Foster from aldridge 24/12/2006
We would just like to thank you for all your hard work and assistance you provided in making our wedding the best ever. The service was outstanding and many compiments to our wedding host and chef they are a very big credit to you all once again many thanks .


John Chapman from Sutton Coldfield 13/12/2006
Thank you very much to all staff at last night''s party for small companies. We came with Walmley Dental and we were all very impressed by the standards of quality and care exhibited by ALL the staff. Previous Christmas does have been a bit shambolic but yours has restored my faith in the British Hotel trade and I will certainly be using your facilities again soon.


Janice Wilkinson from Lichfield 10/12/2006
We had our Company xmas do last nite. It was brilliant atmosphere and the food was the best we have ever had at a Christmas do. The barber shop quartet were great and we liked the spa and the bedrooms. Brill bfast. Happy new year


BOB DODD from WALSALL 10/12/2006
JUST A LINE TO SAY WHAT A FANTASTIC JOB THE GUY WHO WORKS ON THE GARDENS DOES. THE DISPLAYS EVEN IN THE WINTER MONTHS ARE BEAUTIFUL AND THE WORK HE DOES IS WORTHY OF A MENTION LONG MAY THIS BLOKE CONTINUE. YOURS A FREQUENT VISTOR


Brian Cockburn from Carlisle 31/10/2006
I would like to nominate Victoria for a Magic Moment. She saw me struggling in the rain and came to my assistance with an umbrella. So often people look the other way - that was not the case at Fairlawns. People spoke to me before I had time to speak to them. You have really lovely staff and they all seemed to be local. That is unusual these days and really very nice.


sylvia maynard from Telford 26/10/2006
Thank you to everyons who contributed to the excellent service we received at our College reunion. From the moment we arrived on Friday we were made to feel incredibly welcome and the facilities worked so well. You have obviously done this sort of thing before!


Ray Robins from Edinburgh 30/07/2006
I attended a course at your hotel last week. Your staff are great and I really appreciated the little touches like the ice lolly in the afternoon and the chilled bottle of water to take away. I was disappointed the hydrotherapy suite was closed when does the new one open as I may come back with my partner one weekend on our way to Cornwall?


Patrick David from Southsea 13/07/2006
A good stay - air conditioning in my room and broadband really appreciated. Will be back


Larry & Samantha Cox from Tamworth 22/05/2006
What a great wedding day we had. Everything was perfect - the gardens, the welcome, the room, the food, the service, the guest rooms and the disco. Thanx so much for ensuring we had such a special day, I will bring the photo's in when we get them.


Sylvia Bottomley from Great Barr 18/03/2006
Thank you for making our Wedding so special. Despite the weather we have great photo's and lovely memories.


Jonathon Major from Maidstone 18/03/2006
I attended a training course at your hotel last week. The bedroom, meeting room and service were great. You have really friendly staff and despite the fact it was a customer relations course we could find little, if anything, to fault. Congratulations.


Jackie Brogan from Birmingham 06/02/2006
We stayed for a romantic evening on Sat 4th February, It was a lovely relaxing break. It felt really special. Everything was perfect. The wine was chilled in the room with chocolates as promised. The meal on the evening was wonderful, beautifully timed. We are already planning to return. It''s a lovely change form the hussle and bussle of our working week. Many Thanks Jackie And Scott


Mrs P. Stubbins from Little Aston 23/01/2006
Many thanks to you and your staff for a very enjoyable New Years Eve Gala. The friendly and efficient manner of everyone involved ensured a great night for all concerned and an excellent start to 2006.


Chrissy Winter & Jim Bostock from Lichfield 21/11/2005
We chose Fairlawns to host a small family party for a rather special birthday. We had a really happy gathering, with superb food and wines and really excellent - but not TOO ''fussy'' - service. We particularly liked the way your menu delighted both the conservative tastes of my parents and the far more adventurous tastes of the other two generations. The open fire in the Bar was most welcoming on a crisp and frosty Sunday. My Dad is in a wheelchair and was worried about coping with a couple of stairs; you took this in your stride, thought ahead and were able to help him in through a different door. Our table was decorated with balloons and confetti. After a lovely meal, we were not hurried from our table, but allowed to take our time. We shall both be recommending you to friends and returning in the near future. Thank you again, Chrissy and Jim


Susan & Stephen Croxford from Brownhills 10/11/2005
Our wedding reception on 02.07.05 was the most amazing day. The service provided by Fairlawns from the time of booking until the moment we left the hotel the following day was first class. The room looked fantastic, the food was superb and Hazel and all the staff worked their socks off to make us feel like we were the most important people in the world! We had nothing but compliments from our guests. Thank you very much!!


James Millington from Bexley Heath 04/11/2005
A comfortable stay and an enjoyable experience, particularly in the restaurant. Broadband access in the bedrooms worked well and this sevice was appreciated. Please send me details of your relaxation breaks as I may return with my wife.


Amanda Fuller from Sutton Coldfield 04/11/2005
I have already written to you but felt I shold also place a record of my satisfaction on your website for others to see. We could not have wished for more on our wedding day. The grounds and the rooms looked superb and your staff were so friendly. All our guests liked their rooms and were so well looked after. Thank you all so much!!!!!!!


wolly from lichfield 09/10/2005
i thought your web site was most interesting and say hello to lukey and stuart from wolly at branston golf and country club


Gerald Thomkinson from Swindon 03/08/2005
Well done, a really good hotel for business. I liked the way I could check in so quickly and I thought the arrangements for High Speed Internet Access (HSIA)in your bedrooms was excellent. Only criticism was that I would have preferred a duvet.


Lisa Flanagan from Birmingham 14/07/2005
We had a romantic weekend bought for us as an engagement present. Your hotel and facilities exceeded our expectations. From our arrival into what can only be described as a garden of paradise to our departure we were made to feel like royalty. The room (17) was wonderful and luxurious and the food was delectable. We are looking for an excuse to return shortly.


julie webb from walsall 20/06/2005
i got married on 01.05.05 and some friends of ours had booked us into a room on our wedding night and i just wanted to say thankyou to everybody we really enjoyed our stay,The room was lovely The breakfast was lovely and i can now say that my husband is going to book us in on our anniversary


John Blake from Middlesex 18/05/2005
A party of eight of us stayed with you on your golf break package. Food, facilities & service were great and we were really well looked after at LIttle Aston Golf Club. VERY HIGHLY RECOMMENDED. Thanks to everyone. John


Roger Harrison from Sutton Coldfield 12/05/2005
Every thing assocaited with our Wedding on Saturday was fantastic. From the moment we made our initial enquiry we were confident that we were in experienced hands and you did not let us down! Thanks and congratulations to all concerned. We look forward to my mother's 60th birthday party which is booked with you in June.


Jenny Day from Birmingham 04/04/2005
I just wanted to say thank you very much indeed i enjoyed my brief stay at your hotel i couldn't have wished for more pleasant and helpful staff. It was my birthday that day and you all helped me celebrate it in some style. Thank you again Jenny Day


Jonathan Mcloughlin from Cumbria 04/04/2005
A few quick words of gratitude & appreciation following our stay over Easter. Myself and my partner really enjoyed your hospitality very much and the kindness and attention afforded to us (especially in the restaurant on Saturday night). You read many brochures boasting good service but in your case I believe the words to be true and that left leaving on Monday with a little bit od sadness. Many thanks and all the best. Jonathan


Mr & Stephens from Sutton Coldfield 27/01/2005
Thank you for making Diane's 70th birthday party such a memorable event. There is nothing I could think of that could have made things any better on the day. Your staff were efficient & unobtrusive and appeared relaxed and pleasant. The food was excellent and the room was set up perfectly. The guests all enjoyed themselves and even more importantly, my wife had a great party. Some of us who attended have used your facilities over time and the quality of service and cuisine continues to be exceptional. May it long continue. Congratulations and many thanks.


steve carter from great barr 29/12/2004
we had a wonderful stay to celebrate my partners birthday the extra special touches were lovely


George Mason from Cannock 27/12/2004
Christmas Day Lunch at Fairlawns was brilliant. The welcome, the table settins, the food, the service and the atmosphere made for a special family occasion. Congratulations and well done to you all. You deserve your reputation and long may it continue. Best wishes for 2005.


Anita Wellings from Sutton Coldfield 27/12/2004
Our company had their Christmas Party with you last week. It was great fun - quite the best we have had in years. A big thank you to all your staff for making us feel so special at a time when other hotels have taken us for granted!


John and Helen Robertson from Tipton, West Midlands 07/11/2004
Just to say a big "thank you" to all the fantastic team at the fairlawns for helping make our wedding reception (28th August 2004) go without a hitch! We had a wonderful time, wonderful food, drink and entertainment. A special "thank you" to Hazel for her attention to detail and professionalism throughout the day. . . and evening ! Look forward to returning for many anniversary meals. Thanks again.


Dave & Bev Thompson from Sutton Coldfield 16/10/2004
We stayed on a "Romantic package" as an anniversary present from our 2 "children". The room was excellent and 4 poster bed was very comfy and the room was well presented and spotlessly clean. Our evening meal (as usual) was superb, and as always the staff friendly and helpfull. This was the 2nd romantic package we have had, and also many many meals here, every time exceptional. Thanks Fairlawns.


Abigail Mitchell from Watford 04/10/2004
We have just returned from a 2 night stay at your hotel and wanted to thank you and all the team for a most enjoyable stay. Your beauty therapists are really goog and we were most impressed with the cleanliness throughout the club and yoy whole hotel. It was good of you to put us in a room away from the lively wedding party too!


Jon Arrowsmith from Walsall 21/09/2004
If anybody is trying to think of a suitable venue for a function, here is the solution to your problem - The Fairlawns. The Management Team and Staff continue to offer a first class service for both personal and business needs. Weel done all and continue the great work


Avril and Paul from Streetly 14/08/2004
Thanks for a fantastic wedding in July, everything was perfect, special thanks to Hazel and Joanne. We have some really special memories of a lovely day.


Avril Jessop from Streetly, West Midlands 01/08/2004
We had all our wedding conducted at Fairlawns July 2004, and stayed two nights. We had an amazing time, the courtesy, professionalism and wonderful meal gave us a gorgeous wedding to remember. Hazel our host was great.


Tanvir Ahmed from London 30/06/2004
I have stayed in some of the best hotels in the world including the Ritz (London), Renaisance Mayflower (Washington) and Waldorf Astoria. But nothing compares to the Best Western Fairlawns at Aldridge. It''s like totally cool.


Sara Patterson from Cannock 18/06/2004
A really great meal in your restaurant last night. Thank you to all the staff you really made us feel special,


Angela & Richard Stothard from Basingstoke 24/05/2004
Many many thanks for making our Wedding Day on May 1st perfect. Special thanks to Joanne for all her hard work with the planning and to Hazel and Sarah for their support on the day. There are no words to express our thanks, the food was superb, the service was amazing, the rooms were lovely and all our guests commented on what a wonderful time they had. Thanks to you and all your staff for making our Wedding Day the best day of our lives Angela and Richard xxxx


Sophie Bucknall from Little Aston 30/03/2004
hi i am a member at your club, i would just like to say that it is very good. The staff are friendly and efficent there is good and up 2 date equipment to use in the gym.


Ian and Samantha from West Bromwich 24/03/2004
We couldn't believe our eyes when we turned into your drive and set eyes on the new Wedding Garden. What a wonderful surprise - we are looking forward to our Wedding in June even more than before. You must be the best wedding venue for miles.


Daniel Martindale from Birmingham 14/02/2004
Thanks for a really great experience at your Valentine Eve Dinner Dance. Special mention for HAZEL for outstanding customer service throughout the evening. Please keep us advised regarding future events.


Mrs. J. Edwards from Birmingham 01/01/2004
Our son Peter & his wife Joanne held their wedding reception at your hotel on December 27th. We would like to thank you for the excellent service at the wedding reception, food was perfect, and our rooms were lovely, would certainly recommend you to other people.


Mrs Noble-Taylor from Wolverhampton 01/01/2004
I arranged a Christmas meal in the restaurant, and I have to say that all of my guests had a most enjoyable time. The food was excellent and this was topped off by the wonderful barber shop quartet. I have nothing but praise and I would like to that express special thanks to Joanne your events co-ordinator, for her kind assistance durring the planning of the evening


Mrs Brenda Whitby from Solihull 01/01/2004
I would like to thank all the staff especially the young lady who welcomed us to Mr & Mrs Daniels Ruby lunch yesterday, the meal was superb the setting, also the fantastic attention we had, Well Done and Many thanks from all my family Brenda David Natalie Sean & Andrew


Janet Shaylor from Redditch 28/11/2003
Have just returned from a "romantic evening" Everything was great - many thanks. Janet & BoB


Angela Mason from Cannock 06/11/2003
We were guests at a wedding on Saturday and just wanted to congratulate you on having such a friendly team. I work in human resources and know that it is not just luck. Please send me your Christmas brochure as I would like to bring the team along to celebrate. Thanks again.


Mrs Patel from Glasgow 18/10/2003
I stayed with you on a H & S course last week. Please thank your chef for the excellent vegetarian food he provided throughout the week, it made me feel very welcome. Your meeting room was the most comfortable my company has used and we loved being able to have breaks on the patio.


Barry Wilson from West Bromwich 25/07/2003
Well done. I really enjoyed my visit to your hotel. The club is great, rooms & food excellent and you have really friendly staff. I will certainly be recommending your Romantic Evening to my friends. See you at Christmas.


Mary Stafford from Aldridge 17/07/2003
Thanks Carol for making Sunday so special for us. Your personal attention to all details made it a great day for us all. This was the fifth time we have had a family party in the restaurant and you never cease to amaze us!


Alistair Simpson from Nottingham 17/07/2003
I was really pleased with the welcome we received when we had our first meeting with you. As you know we had been using a Holiday Inn but we found everything at Fairlawns so much more friendly. Despite the friendliness everything was so professionally handled from the moment we arrived that none of the delegates found fault. Your fitness facilities are a match for any we have ever experienced and being able to use the grounds for our team building exercise was a real bonus. We look forward to our next visit.


Brian Summers from Taunton 11/07/2003
Have just spent ten days with you and wabted to complement you on the standard of your facilities and the friendliness of the staff. Congratulations - why you are not for star heaven only knows!


Bill Mason from Winchester 24/06/2003
I have just returned from a really successful training course. Your facilities and staff were superb and I want to congratulate you on the way you maintain your property - that is a rare sight these days, I cannot believe how supposeedly international companies allow their facilities to become so tired. Your mission was accomplished! We all left "saying the nicest things about Fairlawns"


Susan Watkins from Lichfield 22/05/2003
Your "Romantic evening for 2" is really good value. It was my husband's 50th birthday and we came to you for a special evening, your staff made us feel most welcome and the room , food and service were second to none. We are really lucky to have such a lovely hotel right on our door step. Thank you very much indeed.


Simon Duberry from Sutton Coldfield 20/05/2003
The Christening we attended on Sunday was brilliant. We really liked your new walled garden, it was so safe for the children and the food was, as usual, superb.


Kelly and Mark Houston from Birmingham 10/05/2003
We got married in August and held our Reception at the Fairlawns Hotel. We had a wonderful day. We would like to thank all of the Fairlawns team for making our day so special. Thank you vey much! Kelly and Mark


Brian Harrison from London 21/04/2003
You all did a fantastic job in making our meeting such a success. All too often hotels do not understand what running a meeting is all about - this was not the case at Fairlawns! From the moment we received your confirmation we were confident that we were in safe hands and the operational staff maintained that confidence throughout the week. Congratulations to you all, we will certainly return for our next meeting in the Autumn.


Charles Bailey from Sutton Coldfield 08/04/2003
I just wanted to say thanks for the way you looked after us all on Mother's Day. You were really really busy but it did not detract from the service or the atmosphere. The food was fabulous too. Mum said it was the best lunch she had ever had and really appreciated the gift of the chocolates. Many, many thanks. We were so impressed we will be back at Christmas, if not before. Your Christmas Brochure is excellent too!


Charlene Saich from Colchester 08/04/2003
Hi Fairlawns how are you all hope everything is going well for you miss u all hope to see you all soon! The web site looks great! Big kisses, Charlene xxxx


Mary Crookes from Richmond 09/03/2003
My husband and I were guests at a weeding at your hotel last Saturday. It was a wonderful day and we just wanted to compliment you on your team and the excellence of th whole event.. My niece (who was the bride) was over the moon, as were we all. We wanted to come back for New Years Eve but understand you are already full. Please advise us of any cancellations.


Harriot Smythe from Rugeley 09/03/2003
Thanks for making our visit to your restaurant so special. Nothing was too much trouble - excellent!


Tony Parsons from Darlaston 25/02/2003
As on many previous occasions I was with a party from the Newsagents Federation last night. Once again your staff were superb, nothing was to much trouble. The way the Dinner announcement was made being done in a very nice way. Another night for us to remember.


James Alexander from Bloxwich 22/02/2003
Valentines was a fantastic night. From the moment we arrived we knew we were in good hands, our room was great and the dinner dance memorable. Please pass our thanks to all your staff for making it Magic!


Freda Sewell from Aldridge 10/02/2003
We came to a Golden Wedding celebration last Saturday. It was a truly memorable occasion. We had booked another hotel for our own celebration but would now prefer to come to you. Can you please let us know on what Saturday afternoons your Restaurant is available for a private party in February 2004. I look forward to hearing from you.


Sue Nation from Birmingham 28/01/2003
Carol, thank you for making our night for Lily's 80th such a lovely occasion. Everyone had a great time, Lily especially. She felt as if she had won the pools!!


 

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