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Karen from Birmingham 29/04/2008
Eight of us arrived at Fairlawns in style in a pink limo to celebrate Sue''s 50th Birthday. From the moment we arrived we were treated to a lovely reception. The hospitality we received was second to none. I think everyone should treat themselves to a Spa Weekend as Ive come away feeling relaxed and invigorated. The treatments we had were wonderful and the facilities were second to none. Thank you to all the wonderful staff for their excellent customer service. We are planning on coming back next year . . . .


Rachel from Aldridge 09/02/2008
I had a Sunday lunch for 2 voucher given me as a christmas gift christmas 2006 which we used in 2007 so I asked santa for another one for christmas 2007 and guess what.... - see you for that sunday lunch in 2008!! yippee


Samantha Morris from Chelmsford 23/12/2007
Thank you so much - with business I stay in many hotels. It is very refreshing to have such a pleasant, comfortable stay. Thank you again and happy Christmas.


Lesley Thompson from London 05/12/2007
I stayed with you for the first time on Monday 3rd Dec. and was really well looked after, even when I stayed working in the bar after checking out until mid afternoon. Very much appreciated, even more so the manager giving me alift when the taxi didn''t show! One problem: I sent several emails on the 3rd and the 4th whilst connected to hotel broadband and absolutely none of them arrived. I sent others from the same laptop and a different location with no problems. Worth checking with your broadband suppliers.


Liz Bowker from Cannock 01/05/2007
We are a small group of six ladies who enjoy a fabulous overnight stay at the Fairlawns twice a year. We find it a most relaxing experience and since the new spa has opened we all recommend a stay in the spa suites!! Superb value for money the staff could not do enough for us we felt like real''ladies''. Can''t wait for next time.


Shirley from   01/05/2007
I attended a Wedding at your hotel yesterday, 29th April. I would like to congratulate you on making such a good job of it. I don''t know how much the couple organised or how much was done by yourselves but you hosted it brilliantly.I was just a guest at the wedding , an outsider looking in, but your team of staff were really great. They worked as a team, there were plenty of them, they were all smiling, they all seemed happy, they were always pleasant when spoken to, they are a real asset to your hotel. The venue was good and the food was superb. Everything seemed to go according to plan for J and S, I am sure they put a lot of effort in too, down to the last detail. I could not let such superb service go by without complimenting it. If things are wrong i will always complain but equally when something is good I will praise it. Well done!


ian orton from   30/04/2007
hi there i would just like to say thankyou very much to all the staff that have took time to make me and my other half very welcome,the room was beautiful, the staff were very helpful and happy, and the chef prepares outstanding meals.so there for would you be able to post me a wedding brochure with prices and avalible dates for 2008 as your hotel is very very outstanding and the best ive been to, thank you very much mr ian orton


ian and lucy from sutton coldfield 29/04/2007
we booked a romantic evening for two, the staff were very helpful and cheerful, the chef prepared outstanding meals , and the rooms were the best ive ever experienced .i would just like to say thankyou to you all for a perfect weekend ,thanks very much ian and lucy sutton.


John and Marcella from Streetly 18/04/2007
We recently visited you on a Romantic Evening for Two. We hadn''t been back for quite a number of years as previously we had not found the staff very welcoming but this time was very different. Whilst checking in on a beautiful Saturday afternoon we were greeted with "Welcome please dump your bags and join us for a drink on the Terrace". From there on it set the scene all the staff were very welcoming. We look forward to retunrning sooner rather than later.


Stephanie Smith from Tipton 11/04/2007
I recently visited the Fairlawns for a Spa Day on 6/04/07 and had a superbly relaxing day. The staff were extremely friendly ans helpful and the lunch provided was delicious...i hope to return soon. Many thanks.


Mr G Johns from Godalming 26/01/2007
My wife left some clothing behind in her room. Top marks due to reception & Lucinda who answered the phone quickly & politely, Offered to check with house staff & call back. She did so at once & agreed to forward the items. A small incident but very well handled - so thank you.


mrs nikki henson from northampton 15/01/2007
We visited Fairlawns as a surprise for my husbands 40th birthday, I booked a room with a four poster bed & all I can say is we had a fantastic weekend, the room was immaculate & the staff couldnt do enough to help. We requested an extra blanket as we had been chilly the 1st night & it was on the bed (made up) when we got back to the hotel after our shopping trip. the standard of food was amazing & we tried lots of different food we hadnt ever tried before...MANY THANKS TO ALL THE STAFF OF FAIRLAWNS. we shall return one day.!


Rachel and Alan Finch from Aldridge 09/01/2007
We had our wedding with you on 25th March 2006 and we can not thank you enough- from our first initial meeting all staff were fantastic and treated us like the only pair ever to get married there. The day was perfect-Thank you so much a day to remember forever. See you in March for our 1st Anniversary.


julie willey from walsall 02/01/2007
i recently stayed at the fairlawns with my husband for our wedding anniversary this is the fourth time of we have visited either to stay over or just for a meal in your restaurant. when we arrived we were greetad as always by freindly staff nad were told that our room had been upgraded which was a lovley suprise ! the room as always was clean tidy and well furnished,we had chocs and champagne waiting for us , the meal in the restaurant was as always fantastic. every mouthfull was delicious and as always the waitress service was brilliant . i always reccomend your hotel to everyone whos looking for something special,we will certanly be visiting you again in the near future .


Richard and Terrie Foster from aldridge 24/12/2006
We would just like to thank you for all your hard work and assistance you provided in making our wedding the best ever. The service was outstanding and many compiments to our wedding host and chef they are a very big credit to you all once again many thanks .


John Chapman from Sutton Coldfield 13/12/2006
Thank you very much to all staff at last night''s party for small companies. We came with Walmley Dental and we were all very impressed by the standards of quality and care exhibited by ALL the staff. Previous Christmas does have been a bit shambolic but yours has restored my faith in the British Hotel trade and I will certainly be using your facilities again soon.


Janice Wilkinson from Lichfield 10/12/2006
We had our Company xmas do last nite. It was brilliant atmosphere and the food was the best we have ever had at a Christmas do. The barber shop quartet were great and we liked the spa and the bedrooms. Brill bfast. Happy new year


BOB DODD from WALSALL 10/12/2006
JUST A LINE TO SAY WHAT A FANTASTIC JOB THE GUY WHO WORKS ON THE GARDENS DOES. THE DISPLAYS EVEN IN THE WINTER MONTHS ARE BEAUTIFUL AND THE WORK HE DOES IS WORTHY OF A MENTION LONG MAY THIS BLOKE CONTINUE. YOURS A FREQUENT VISTOR


Brian Cockburn from Carlisle 31/10/2006
I would like to nominate Victoria for a Magic Moment. She saw me struggling in the rain and came to my assistance with an umbrella. So often people look the other way - that was not the case at Fairlawns. People spoke to me before I had time to speak to them. You have really lovely staff and they all seemed to be local. That is unusual these days and really very nice.


sylvia maynard from Telford 26/10/2006
Thank you to everyons who contributed to the excellent service we received at our College reunion. From the moment we arrived on Friday we were made to feel incredibly welcome and the facilities worked so well. You have obviously done this sort of thing before!


Ray Robins from Edinburgh 30/07/2006
I attended a course at your hotel last week. Your staff are great and I really appreciated the little touches like the ice lolly in the afternoon and the chilled bottle of water to take away. I was disappointed the hydrotherapy suite was closed when does the new one open as I may come back with my partner one weekend on our way to Cornwall?


Patrick David from Southsea 13/07/2006
A good stay - air conditioning in my room and broadband really appreciated. Will be back


Larry & Samantha Cox from Tamworth 22/05/2006
What a great wedding day we had. Everything was perfect - the gardens, the welcome, the room, the food, the service, the guest rooms and the disco. Thanx so much for ensuring we had such a special day, I will bring the photo's in when we get them.


Jonathon Major from Maidstone 18/03/2006
I attended a training course at your hotel last week. The bedroom, meeting room and service were great. You have really friendly staff and despite the fact it was a customer relations course we could find little, if anything, to fault. Congratulations.


Sylvia Bottomley from Great Barr 18/03/2006
Thank you for making our Wedding so special. Despite the weather we have great photo's and lovely memories.


Jackie Brogan from Birmingham 06/02/2006
We stayed for a romantic evening on Sat 4th February, It was a lovely relaxing break. It felt really special. Everything was perfect. The wine was chilled in the room with chocolates as promised. The meal on the evening was wonderful, beautifully timed. We are already planning to return. It''s a lovely change form the hussle and bussle of our working week. Many Thanks Jackie And Scott


Mrs P. Stubbins from Little Aston 23/01/2006
Many thanks to you and your staff for a very enjoyable New Years Eve Gala. The friendly and efficient manner of everyone involved ensured a great night for all concerned and an excellent start to 2006.


Chrissy Winter & Jim Bostock from Lichfield 21/11/2005
We chose Fairlawns to host a small family party for a rather special birthday. We had a really happy gathering, with superb food and wines and really excellent - but not TOO ''fussy'' - service. We particularly liked the way your menu delighted both the conservative tastes of my parents and the far more adventurous tastes of the other two generations. The open fire in the Bar was most welcoming on a crisp and frosty Sunday. My Dad is in a wheelchair and was worried about coping with a couple of stairs; you took this in your stride, thought ahead and were able to help him in through a different door. Our table was decorated with balloons and confetti. After a lovely meal, we were not hurried from our table, but allowed to take our time. We shall both be recommending you to friends and returning in the near future. Thank you again, Chrissy and Jim


Susan & Stephen Croxford from Brownhills 10/11/2005
Our wedding reception on 02.07.05 was the most amazing day. The service provided by Fairlawns from the time of booking until the moment we left the hotel the following day was first class. The room looked fantastic, the food was superb and Hazel and all the staff worked their socks off to make us feel like we were the most important people in the world! We had nothing but compliments from our guests. Thank you very much!!


James Millington from Bexley Heath 04/11/2005
A comfortable stay and an enjoyable experience, particularly in the restaurant. Broadband access in the bedrooms worked well and this sevice was appreciated. Please send me details of your relaxation breaks as I may return with my wife.


Amanda Fuller from Sutton Coldfield 04/11/2005
I have already written to you but felt I shold also place a record of my satisfaction on your website for others to see. We could not have wished for more on our wedding day. The grounds and the rooms looked superb and your staff were so friendly. All our guests liked their rooms and were so well looked after. Thank you all so much!!!!!!!


wolly from lichfield 09/10/2005
i thought your web site was most interesting and say hello to lukey and stuart from wolly at branston golf and country club


Gerald Thomkinson from Swindon 03/08/2005
Well done, a really good hotel for business. I liked the way I could check in so quickly and I thought the arrangements for High Speed Internet Access (HSIA)in your bedrooms was excellent. Only criticism was that I would have preferred a duvet.


Lisa Flanagan from Birmingham 14/07/2005
We had a romantic weekend bought for us as an engagement present. Your hotel and facilities exceeded our expectations. From our arrival into what can only be described as a garden of paradise to our departure we were made to feel like royalty. The room (17) was wonderful and luxurious and the food was delectable. We are looking for an excuse to return shortly.


julie webb from walsall 20/06/2005
i got married on 01.05.05 and some friends of ours had booked us into a room on our wedding night and i just wanted to say thankyou to everybody we really enjoyed our stay,The room was lovely The breakfast was lovely and i can now say that my husband is going to book us in on our anniversary


John Blake from Middlesex 18/05/2005
A party of eight of us stayed with you on your golf break package. Food, facilities & service were great and we were really well looked after at LIttle Aston Golf Club. VERY HIGHLY RECOMMENDED. Thanks to everyone. John


Roger Harrison from Sutton Coldfield 12/05/2005
Every thing assocaited with our Wedding on Saturday was fantastic. From the moment we made our initial enquiry we were confident that we were in experienced hands and you did not let us down! Thanks and congratulations to all concerned. We look forward to my mother's 60th birthday party which is booked with you in June.


Jonathan Mcloughlin from Cumbria 04/04/2005
A few quick words of gratitude & appreciation following our stay over Easter. Myself and my partner really enjoyed your hospitality very much and the kindness and attention afforded to us (especially in the restaurant on Saturday night). You read many brochures boasting good service but in your case I believe the words to be true and that left leaving on Monday with a little bit od sadness. Many thanks and all the best. Jonathan


Jenny Day from Birmingham 04/04/2005
I just wanted to say thank you very much indeed i enjoyed my brief stay at your hotel i couldn't have wished for more pleasant and helpful staff. It was my birthday that day and you all helped me celebrate it in some style. Thank you again Jenny Day


Mr & Stephens from Sutton Coldfield 27/01/2005
Thank you for making Diane's 70th birthday party such a memorable event. There is nothing I could think of that could have made things any better on the day. Your staff were efficient & unobtrusive and appeared relaxed and pleasant. The food was excellent and the room was set up perfectly. The guests all enjoyed themselves and even more importantly, my wife had a great party. Some of us who attended have used your facilities over time and the quality of service and cuisine continues to be exceptional. May it long continue. Congratulations and many thanks.


steve carter from great barr 29/12/2004
we had a wonderful stay to celebrate my partners birthday the extra special touches were lovely


George Mason from Cannock 27/12/2004
Christmas Day Lunch at Fairlawns was brilliant. The welcome, the table settins, the food, the service and the atmosphere made for a special family occasion. Congratulations and well done to you all. You deserve your reputation and long may it continue. Best wishes for 2005.


Anita Wellings from Sutton Coldfield 27/12/2004
Our company had their Christmas Party with you last week. It was great fun - quite the best we have had in years. A big thank you to all your staff for making us feel so special at a time when other hotels have taken us for granted!


John and Helen Robertson from Tipton, West Midlands 07/11/2004
Just to say a big "thank you" to all the fantastic team at the fairlawns for helping make our wedding reception (28th August 2004) go without a hitch! We had a wonderful time, wonderful food, drink and entertainment. A special "thank you" to Hazel for her attention to detail and professionalism throughout the day. . . and evening ! Look forward to returning for many anniversary meals. Thanks again.


Dave & Bev Thompson from Sutton Coldfield 16/10/2004
We stayed on a "Romantic package" as an anniversary present from our 2 "children". The room was excellent and 4 poster bed was very comfy and the room was well presented and spotlessly clean. Our evening meal (as usual) was superb, and as always the staff friendly and helpfull. This was the 2nd romantic package we have had, and also many many meals here, every time exceptional. Thanks Fairlawns.


Abigail Mitchell from Watford 04/10/2004
We have just returned from a 2 night stay at your hotel and wanted to thank you and all the team for a most enjoyable stay. Your beauty therapists are really goog and we were most impressed with the cleanliness throughout the club and yoy whole hotel. It was good of you to put us in a room away from the lively wedding party too!


Jon Arrowsmith from Walsall 21/09/2004
If anybody is trying to think of a suitable venue for a function, here is the solution to your problem - The Fairlawns. The Management Team and Staff continue to offer a first class service for both personal and business needs. Weel done all and continue the great work


Avril and Paul from Streetly 14/08/2004
Thanks for a fantastic wedding in July, everything was perfect, special thanks to Hazel and Joanne. We have some really special memories of a lovely day.


Avril Jessop from Streetly, West Midlands 01/08/2004
We had all our wedding conducted at Fairlawns July 2004, and stayed two nights. We had an amazing time, the courtesy, professionalism and wonderful meal gave us a gorgeous wedding to remember. Hazel our host was great.


Tanvir Ahmed from London 30/06/2004
I have stayed in some of the best hotels in the world including the Ritz (London), Renaisance Mayflower (Washington) and Waldorf Astoria. But nothing compares to the Best Western Fairlawns at Aldridge. It''s like totally cool.


Sara Patterson from Cannock 18/06/2004
A really great meal in your restaurant last night. Thank you to all the staff you really made us feel special,


Angela & Richard Stothard from Basingstoke 24/05/2004
Many many thanks for making our Wedding Day on May 1st perfect. Special thanks to Joanne for all her hard work with the planning and to Hazel and Sarah for their support on the day. There are no words to express our thanks, the food was superb, the service was amazing, the rooms were lovely and all our guests commented on what a wonderful time they had. Thanks to you and all your staff for making our Wedding Day the best day of our lives Angela and Richard xxxx


Sophie Bucknall from Little Aston 30/03/2004
hi i am a member at your club, i would just like to say that it is very good. The staff are friendly and efficent there is good and up 2 date equipment to use in the gym.


Ian and Samantha from West Bromwich 24/03/2004
We couldn't believe our eyes when we turned into your drive and set eyes on the new Wedding Garden. What a wonderful surprise - we are looking forward to our Wedding in June even more than before. You must be the best wedding venue for miles.


Daniel Martindale from Birmingham 14/02/2004
Thanks for a really great experience at your Valentine Eve Dinner Dance. Special mention for HAZEL for outstanding customer service throughout the evening. Please keep us advised regarding future events.


Mrs Noble-Taylor from Wolverhampton 01/01/2004
I arranged a Christmas meal in the restaurant, and I have to say that all of my guests had a most enjoyable time. The food was excellent and this was topped off by the wonderful barber shop quartet. I have nothing but praise and I would like to that express special thanks to Joanne your events co-ordinator, for her kind assistance durring the planning of the evening


Mrs Brenda Whitby from Solihull 01/01/2004
I would like to thank all the staff especially the young lady who welcomed us to Mr & Mrs Daniels Ruby lunch yesterday, the meal was superb the setting, also the fantastic attention we had, Well Done and Many thanks from all my family Brenda David Natalie Sean & Andrew


Mrs. J. Edwards from Birmingham 01/01/2004
Our son Peter & his wife Joanne held their wedding reception at your hotel on December 27th. We would like to thank you for the excellent service at the wedding reception, food was perfect, and our rooms were lovely, would certainly recommend you to other people.


Janet Shaylor from Redditch 28/11/2003
Have just returned from a "romantic evening" Everything was great - many thanks. Janet & BoB


Angela Mason from Cannock 06/11/2003
We were guests at a wedding on Saturday and just wanted to congratulate you on having such a friendly team. I work in human resources and know that it is not just luck. Please send me your Christmas brochure as I would like to bring the team along to celebrate. Thanks again.


Mrs Patel from Glasgow 18/10/2003
I stayed with you on a H & S course last week. Please thank your chef for the excellent vegetarian food he provided throughout the week, it made me feel very welcome. Your meeting room was the most comfortable my company has used and we loved being able to have breaks on the patio.


Barry Wilson from West Bromwich 25/07/2003
Well done. I really enjoyed my visit to your hotel. The club is great, rooms & food excellent and you have really friendly staff. I will certainly be recommending your Romantic Evening to my friends. See you at Christmas.


Alistair Simpson from Nottingham 17/07/2003
I was really pleased with the welcome we received when we had our first meeting with you. As you know we had been using a Holiday Inn but we found everything at Fairlawns so much more friendly. Despite the friendliness everything was so professionally handled from the moment we arrived that none of the delegates found fault. Your fitness facilities are a match for any we have ever experienced and being able to use the grounds for our team building exercise was a real bonus. We look forward to our next visit.


Mary Stafford from Aldridge 17/07/2003
Thanks Carol for making Sunday so special for us. Your personal attention to all details made it a great day for us all. This was the fifth time we have had a family party in the restaurant and you never cease to amaze us!


Brian Summers from Taunton 11/07/2003
Have just spent ten days with you and wabted to complement you on the standard of your facilities and the friendliness of the staff. Congratulations - why you are not for star heaven only knows!


Bill Mason from Winchester 24/06/2003
I have just returned from a really successful training course. Your facilities and staff were superb and I want to congratulate you on the way you maintain your property - that is a rare sight these days, I cannot believe how supposeedly international companies allow their facilities to become so tired. Your mission was accomplished! We all left "saying the nicest things about Fairlawns"


Susan Watkins from Lichfield 22/05/2003
Your "Romantic evening for 2" is really good value. It was my husband's 50th birthday and we came to you for a special evening, your staff made us feel most welcome and the room , food and service were second to none. We are really lucky to have such a lovely hotel right on our door step. Thank you very much indeed.


Simon Duberry from Sutton Coldfield 20/05/2003
The Christening we attended on Sunday was brilliant. We really liked your new walled garden, it was so safe for the children and the food was, as usual, superb.


Kelly and Mark Houston from Birmingham 10/05/2003
We got married in August and held our Reception at the Fairlawns Hotel. We had a wonderful day. We would like to thank all of the Fairlawns team for making our day so special. Thank you vey much! Kelly and Mark


Brian Harrison from London 21/04/2003
You all did a fantastic job in making our meeting such a success. All too often hotels do not understand what running a meeting is all about - this was not the case at Fairlawns! From the moment we received your confirmation we were confident that we were in safe hands and the operational staff maintained that confidence throughout the week. Congratulations to you all, we will certainly return for our next meeting in the Autumn.


Charles Bailey from Sutton Coldfield 08/04/2003
I just wanted to say thanks for the way you looked after us all on Mother's Day. You were really really busy but it did not detract from the service or the atmosphere. The food was fabulous too. Mum said it was the best lunch she had ever had and really appreciated the gift of the chocolates. Many, many thanks. We were so impressed we will be back at Christmas, if not before. Your Christmas Brochure is excellent too!


Charlene Saich from Colchester 08/04/2003
Hi Fairlawns how are you all hope everything is going well for you miss u all hope to see you all soon! The web site looks great! Big kisses, Charlene xxxx


Mary Crookes from Richmond 09/03/2003
My husband and I were guests at a weeding at your hotel last Saturday. It was a wonderful day and we just wanted to compliment you on your team and the excellence of th whole event.. My niece (who was the bride) was over the moon, as were we all. We wanted to come back for New Years Eve but understand you are already full. Please advise us of any cancellations.


Harriot Smythe from Rugeley 09/03/2003
Thanks for making our visit to your restaurant so special. Nothing was too much trouble - excellent!


Tony Parsons from Darlaston 25/02/2003
As on many previous occasions I was with a party from the Newsagents Federation last night. Once again your staff were superb, nothing was to much trouble. The way the Dinner announcement was made being done in a very nice way. Another night for us to remember.


James Alexander from Bloxwich 22/02/2003
Valentines was a fantastic night. From the moment we arrived we knew we were in good hands, our room was great and the dinner dance memorable. Please pass our thanks to all your staff for making it Magic!


Freda Sewell from Aldridge 10/02/2003
We came to a Golden Wedding celebration last Saturday. It was a truly memorable occasion. We had booked another hotel for our own celebration but would now prefer to come to you. Can you please let us know on what Saturday afternoons your Restaurant is available for a private party in February 2004. I look forward to hearing from you.


Sue Nation from Birmingham 28/01/2003
Carol, thank you for making our night for Lily's 80th such a lovely occasion. Everyone had a great time, Lily especially. She felt as if she had won the pools!!


 

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Looking for a hotel or hotels with spa in or near Birmingham, Aldridge, Walsall, Sutton Coldfield,
Lichfield, Brownhills, Cannock, West Bromwich? Allow the Fairlawns Hotel and Spa to offer
hospitality. National Exhibition Centre ( NEC ) 14 miles.

SPA, RESTAURANT, LEISURE FACILITIES, SWIMMING POOL, GYM, WEDDING
RECEPTIONS, CIVIL WEDDINGS, CIVIL PARTNERSHIPS