Reservations made via our website are non-refundable unless cancelled 10 days prior to your arrival. Pre-payments are non-refundable in the event of either cancellation at shorter notice or non-arrival.
Advance purchase reservations are non-refundable and non-transferrable, as per the terms of booking.
One change of date may be made subject to availability and agreement 10 days prior to your arrival date. Pre- payments are non-refundable in the event of cancellation less than 10 days prior to arrival or non-arrival.
All payments made for the above services are non-refundable.
All deposits and pre-payments are non-refundable subject to the contractual terms & conditions agreed and confirmed when you made your reservation.
Pre- payments are non-refundable in the event of cancellation less than 24hours prior to arrival or non-arrival.
A great deal of time is spent coordinating and securing your booking to ensure you/your party have an enjoyable visit. We understand that circumstances may arise which may affect your booking therefore we do offer the following cancellation procedure to recognise these circumstance and in fairness to both our customers and ourselves.
Given four weeks notice we are happy to offer a refund minus a £15.00 administration fee or the opportunity to make one date change for your booking free of charge. Up to 14 days prior to your booking, we offer the opportunity to change the date of your booking incurring a £15.00 administration fee. In the event of a cancellation within 14 days, Spa Days and Stays are non-refundable.
No refunds of advance payments will be made in the event of any non-arrivals