Reservations
Please call Spa Guest Services on 01922 450707, or email spa@fairlawns.co.uk to make your booking. We recommend booking treatments in advance to avoid disappointment.
Booking Information
Individual Treatments: A valid credit/debit card will be required to secure the
reservation however treatments will not be charged until your day of visit. If you
wish to pay by voucher please quote the voucher number at time of booking and
present voucher on the day.
Spa Days & Stays: You are advised to book well in advance, particularly at
weekends. Full pre-payment of all Spa Days and Stays is required to secure all
reservations.
Spa Guests
Day and Stay Spa Guests are provided with the loan of a robe, towels and slippers to relax in throughout their stay. Please bring swimwear (mandatory in the swimming pool and hydrotherapy suite) and suitable clothing and footwear if using the fitness facilities. You will be provided with a locker. Following a personal consultation and tour, confirmation of any appointment times will be confirmed. Please advise us if you have any special arrangements, which may affect your treatment times as these may vary.
Cancellations
We understand that there can be on occasions the need to cancel.
For individual treatments please provide a minimum of 24 hours notice.
Appointments cancelled less than 24 hours in advance of booking times are
charged at full price.
For Spa Days and Stays we require 14 days notice, subject to which guests will be
offered the opportunity to rearrange their day. In the event of a cancellation within
14 days Spa Days or Stays are
non-refundable.
Gift Vouchers
We have a range of vouchers so you can get that perfect gift! Vouchers can be purchased at Reception or for convenience by telephone or online at www.fairlawns.co.uk, and posted to either yourself or the lucky recipient. Vouchers are valid for 12 months from date of purchase.
General Information
Please arrive 15 minutes before your treatment to allow time to complete a consultation and relax. Please note that late arrival may result in a reduced treatment time. All treatment times stated include your personal lifestyle consultation.
As courtesy to other clients please switch off your mobile phone when entering the Spa to maintain a peaceful environment.
Children under the age of 16 are not permitted in the Spa areas although children of Club Members and Hotel Guests may use the swimming pool between 2.00 and 5.00 pm on Saturdays, Sundays and Bank Holidays.
We reserve the right to modify treatments, times or prices without prior notice to ensure that standards of quality and service are met.
Medical Advice
Certain medical conditions may preclude you from having some of the treatments and all treatments are carried out subject to completion of a medical questionnaire. Guests with heart conditions, high/low blood pressure, circulatory disorders, epilepsy, arthritis/rheumatism, diabetes, pregnancy, allergies, recent surgery, cancer (within the last 5 years) should consult their doctor prior to booking. If you have any concerns our Therapist Team will be happy to advise.
