Spa Information


Please call Spa Guest Services on 01922 450707, or email to make your booking. We recommend booking treatments in advance to avoid disappointment.

Booking Information

Individual Treatments: A valid credit/debit card will be required to secure the reservation however treatments will not be charged until your day of visit. If you wish to pay by voucher please quote the voucher number at time of booking and present voucher on the day.
Spa Days & Stays: You are advised to book well in advance, particularly at weekends. A deposit is required to secure a reservation and full prepayment of all packages is required 30 days in advance. You are advised to select your treatments on booking to ensure availability.

Spa Guests

Please bring swimwear (mandatory in the swimming pool and hydrotherapy suite) and suitable clothing and footwear if using the fitness facilities. You may also like to bring a spare costume to relax in the dry areas of the spa, and a book or magazine. You will be provided with a locker. Following a personal consultation and tour, any appointment times will be confirmed. Please advise us if you have any special arrangements, which may affect your treatment times as these may vary.


We understand that there can be on occasions the need to cancel. Individual Treatments: Appointments cancelled less than 48 hours in advance of booking times are charged at full price.
Spa Days and Stays: We require 14 days notice, subject to which guests will be offered the opportunity to rearrange their day or a refund less an administration fee. In the event of a cancellation within 14 days Spa Days or Stays are non-refundable.

Gift Vouchers

We have a range of vouchers so you can get that perfect gift. Vouchers can be purchased at Hotel Reception or for convenience by telephone or online at, and posted to either yourself or the lucky recipient. Vouchers are valid for 12 months from date of purchase.

General Information

Please arrive 15 minutes before your treatment to allow time to complete a consultation and relax. Please note that late arrival may result in a reduced treatment time. All treatment times stated include your personal lifestyle consultation.

As courtesy to other clients please switch off your mobile phone when entering the Spa to maintain a peaceful environment.

Children under the age of 16 are not permitted in the Spa areas.

We reserve the right to modify treatments, times or prices without prior notice to ensure that standards of quality and service are met.

The company cannot be held responsible should it be unable to deliver service due to an external failure in utility supplies.

Medical Advice

Certain medical conditions may preclude you from having some of the treatments and all treatments are carried out subject to completion of a medical questionnaire. Guests with heart conditions, high/low blood pressure, circulatory disorders, epilepsy, arthritis/rheumatism, diabetes, pregnancy, allergies, recent surgery, cancer (within the last 5 years) should consult their doctor prior to booking. If you have any concerns our Therapist Team will be happy to advise.

Expectant Mums

We have a selection of treatments we can recommend for the mum to be, using techniques and oils that are relaxing for you and completely safe for your baby. Please advise us on booking that you are expecting to ensure availability of suitable treatments.

Spa Guest Services: Open seven days a week 9:30am-5:30pm.
Please Call: 01922 450707 or email:

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