Your comments would be most welcome
One thing is for certain, you know more about the quality of our service than we do... So if you do either speak to us or to file a comment in our Customer Feedback then you are paying us a great compliment as you may be offering us either the opportunity to thank our team or invaluable advice with regard to how we can serve you better.
As part of our philosophy we want to recognise great service from our team. If you have used us you may have seen a number of them wearing a little magic wand. This is because they have provided a Magic Moment by going really out of their way to reinforce our values. They are nominated for such awards by either their supervisors or our guests; if you feel that any member of the team has been magic then please use this book to nominate them too!