Fairlawns Hotel & Spa

Cancellations, terms and conditions

Everything you need to know

Hotel: 01922 455122 or email reservations@fairlawns.co.uk

Spa: 01922 450707 or email spa@fairlawns.co.uk

For all online payments please note we do not store credit card details nor do we share financial details with any third parties.

For your booking terms, please see your confirmation details which will explain the cancellation policy. If you require a refund please contact the relevant department to request. These vary dependent on the department.

Bedroom reservations

Reservations made via our website are non-refundable in the event of cancellation less than 24 hours prior to arrival or non-arrival. Advance purchase reservations are non-refundable and non-transferrable, as per the terms of booking.

Short breaks/special packages/stay and dine for two

Given four weeks notice we are happy to offer a refund minus a £15.00 administration fee or the opportunity to make one date change for your booking free of charge. Up to 14 days prior to your booking, we offer the opportunity to change the date of your booking incurring a £15.00 administration fee. In the event of a cancellation within 14 days, promotional breaks are non-refundable.

Restaurant meals, incidental charges, vouchers

All payments made for the above services are non-refundable.

Pets

We do not allow pets, of any kind, to stay in our bedrooms or enter our dining, bar or banqueting facilities. As you would expect, the only exceptions to this rule, surround service dogs who are permitted with prior discussion so an appropriate room allocation can be made.

Special events – weddings, private parties, Christmas

All deposits and pre-payments are non-refundable subject to the contractual terms and conditions agreed and confirmed when you made your reservation.

Special party rates accommodation

Pre-payments are non-refundable in the event of cancellation less than 24 hours prior to arrival or non-arrival.

Spa days and spa stays

Given four weeks notice we are happy to offer a refund minus a £15.00 administration fee or the opportunity to make one date change for your booking free of charge. Up to 14 days prior to your booking, we offer the opportunity to change the date of your booking incurring a £15.00 administration fee. In the event of a cancellation within 14 days, spa days and stays are non-refundable.

Spa treatments

Cancellations within 48 hours of your visit are charged at full price.

Non-arrivals

No refunds of advance payments will be made in the event of any non-arrivals.

Damage and charges

We are a family run business who take a fair and transparent approach towards the way in which we deal with our customer. Whilst the company understands fair ‘wear and tear’ and takes a benevolent approach to accidental damage caused by our guests (we all make mistakes). We reserve the right to retain your credit card and/or debit card details and/or to charge you a fair rate for damage caused to our property and your allocated room(s). This damage relates to you, your guests or your pets.

Fairlawns Hotel LTD in its discretion will use charges and payments to compensate and make good the loss, damage, costs or expenses incurred or suffered as a result of any damage. We thank you for your acceptance, understanding and respect.