Fairlawns Hotel & Spa

FAQs

• What should I wear for treatments?

  Wear something comfortable, so when you dress at the end of the day you will feel relaxed.
  During treatments, therapists are trained to respect client’s modesty at all times, and a sarong will be provided in the treatment for you to be covered.
  For most treatments wearing your swimwear and robe will be ideal, please do bring a dry swimsuit for comfort or request disposable underwear if your swimsuit is wet.

  Special requirements for some treatments:

  Pedicures – bring or wear flip flops.

  All nail appointments – please note we do not remove gel polish or acrylics, where applicable nails need to be clear of these. We normally put these towards the end of the day and for these we suggest changing into your clothes before the treatment as nail polish can take up to one hour to dry fully.

• What facilities are included?

  Our spa day packages have exclusive use of the spa and relaxation facilities from 10am-5pm. Please click here for the Spa facilities 

• What food and drink are included?

  All of our spa packages are bespoke, a selection of refreshments will be included in your package - please see your package for details.

  All refreshments and lunch are served in our Birch Café

  Complimentary Hydration Station -  herbal teas and iced water available throughout the day

  Additional refreshments such as tea, coffee, cocktails and snacks can be purchased on the day.

  We request dietary requirements on booking, if you have not mentioned any special requirements or allergies please contact us in advance.

  Please note we recommend limiting alcohol intake to one glass whilst using the spa facilities –as you need to drink responsibly when using the heat facilities and it is your responsibility to drink plenty of water to keep hydrated.

  Sample Birch Café Menu
• What time are my treatments?

  Treatments commence from 11am until 5pm and the exact times will be confirmed on arrival. Please contact us if you have not advised us of any travel arrangements that may affect treatment times. If you wish to add treatments please click here to book online or email spa@fairlawns.co.uk.

  We strongly recommend booking treatments in advance.

• Are there any age restrictions?

  Please note there is a minimum age of 16 for all spa services.

• Cancellation

  We understand that there can be on occasions the need to cancel and operate the following policy in fairness to both our customers and ourselves.
  We require 14 days’ notice, subject to which guests will be offered the opportunity to rearrange their day or receive a refund less an administration fee (£15).
  In the event of a cancellation within 14 days Spa Days or Stays are non-refundable.

  Please note that any point we as a business reserve the right to amend or cancel a reservation due to unforeseen circumstances.

• Medical/Pregnancy/Allergies

  Certain medical conditions may preclude you from having some of the treatments and all treatments are carried out subject to completion of a medical questionnaire. Guests with heart conditions, high/low blood pressure, circulatory disorders, epilepsy, arthritis/rheumatism, diabetes, pregnancy, allergies, recent surgery, cancer (within the last 5 years) should consult their doctor prior to booking and undertake all heat experiences or spa treatments at their own risk. If you have and concerns please notify us in advance.

• Vouchers

  Please bring a hard copy of any gift vouchers with you to your booking to be surrendered at time of use.

  Click here to explore our voucher range for the perfect gift of relaxation.

• Directions

  Please click here for directions.

• Opening hours & further information

  Please email spa@fairlawns.co.uk or call 01922 450707 (10am-5pm)

  We are open 7 days a week for reservations - 10am – 5pm

  Treatments- 10am -6.30pm (Mon – Fri) | 10am-6.30pm (Saturday) | 10am -5.30pm (Sunday & Bank Holidays)

  Christmas - Please note we close Christmas Eve, Christmas Day, Boxing Day and New Year’s Day.