Fairlawns Hotel & Spa
Your Spa Day Booking
Important information regarding your spa day booking
We look forward to welcoming you to Fairlawns for a spa day.
You can arrive from 10.00am. Please go to the health club entrance on the right-hand side as you approach the hotel, they will guide you to spa reception.
There is a free car park on site, please note this is monitored by a security gate on arrival and departure.
What should I bring?
You will need to bring
• A refillable water bottle (not glass) to stay hydrated throughout the day.
• Flip flops
• An original or printed copy of any gift vouchers relating to the booking.
You may like to bring
• A book or magazine
• Activewear including footwear for the gyms.
• Extra swimsuit for dry areas and treatments. Plus a bag to take your wet belongings home.
• Toiletries and hair styling tools (we provide hair dryers)
We provide for you during the day
• One towelling robe is included (additional robe hire £5.00)
• Two towels – One for your day and an additional towel to shower at the end of the day (additional towel hire £1.50)
• Toiletries in the changing facilities (shampoo, conditioner, body lotion, shower gel)
Please note we recommend leaving jewellery and valuables at home as you may need to remove them for some treatments and facilities and we cannot be held responsible for any loss incurred.
Booking a Spa Treatment
We strongly recommend booking well in advance of your visit, especially if visiting on weekends or special occasions (advance payment is taken if visiting at these times)
- What should I wear for treatments?
Wear something comfortable, so when you dress at the end of the day you will feel relaxed.
During treatments, therapists are trained to respect client’s modesty at all times, and a sarong will be provided in the treatment for you to be covered.
For most treatments wearing your swimwear and robe will be ideal, please do bring a dry swimsuit for comfort or request disposable underwear if your swimsuit is wet.
We ask that all guests continue to wear masks in treatments where social distancing is not possible.
Special requirements for some treatments:
Pedicures – bring or wear flip flops.
All nail appointments – please note we do not remove gel polish or acrylics, where applicable nails need to be clear of these. We normally put these towards the end of the day and for these we suggest changing into your clothes before the treatment as nail polish can take up to one hour to dry fully.
- What facilities are included?
- What food and drink are included?
Throughout the day you will have light refreshments and lunch is provided.
Morning refreshments - Yoghurt & granola, butter Croissants & Fruits.
Lunch – A light lunch is included alongside freshly baked bread.
Afternoon refreshments – Homemade muffins and Fairlawns chocolate brownies.
Drinks: Teas, coffees, herbal tea, seasonal iced waters. Additional drinks such as juices, G&Ts and cocktails* can be purchased whilst making your reservation or on arrival.
We request dietary requirements on booking, if you have not mentioned any special requirements or allergies please contact us in advance.
* Please note we recommend limiting alcohol intake to one glass whilst using the spa facilities –as you need to drink responsibly when using the heat facilities and it is your responsibility to drink plenty of water to keep hydrated.
- What time are my treatments?
Treatments commence from 11am until 5pm and the exact times will be confirmed on arrival. Please contact us if you have not advised us of any travel arrangements that may affect treatment times. If you wish to add treatments please click here to book online or email email@example.com.
We strongly recommend booking treatments in advance.
- Are there any age restrictions?
Please note there is a minimum age of 16 for all spa services.
We understand that there can be on occasions the need to cancel and operate the following policy in fairness to both our customers and ourselves.
We require 14 days’ notice, subject to which guests will be offered the opportunity to rearrange their day or receive a refund less an administration fee (£15).
In the event of a cancellation within 14 days Spa Days or Stays are non-refundable.
Please note that any point we as a business reserve the right to amend or cancel a reservation due to unforeseen circumstances.
Certain medical conditions may preclude you from having some of the treatments and all treatments are carried out subject to completion of a medical questionnaire. Guests with heart conditions, high/low blood pressure, circulatory disorders, epilepsy, arthritis/rheumatism, diabetes, pregnancy, allergies, recent surgery, cancer (within the last 5 years) should consult their doctor prior to booking and undertake all heat experiences or spa treatments at their own risk. If you have and concerns please notify us in advance.
- Opening hours & further information
Please email firstname.lastname@example.org or call 01922 450707 (10am-5pm)
We are open 7 days a week for reservations - 10am – 5pm
Treatments- 10am -7.30pm (Mon – Fri), 10am-6.30pm (Saturday), 10am -5.30pm (Sunday & Bank Holidays)
Christmas - Please note we close Christmas Eve, Christmas Day, Boxing Day and New Year’s Day.
- Covid -19 what to expect from a visit
We can assure you all measures are in place to offer a safe environment to both you and our team.
• Fairlawns Hotel & Spa Covid risk assessment in place audited by an external health and safety body.
• All the team have completed
o Flow training covering Covid 19: Staying Safe, Cleaning and Hygiene
o Barbicide Covid-19 Qualification in infection control.
• Fairlawns team will be wearing a mask or visor to perform your treatment, for treatments you will be required to wear a mask. This is for your safety and that of your therapist.
• Protective screens are in place at reception deception desks.
• Enhanced cleaning regimes throughout the spa and in treatment rooms between appointments, sanitiser available at entry and desk points, laundry programmes meet thermal disinfection standards.
• Additional items such as blankets and magazines are unavailable in communal areas, magazines can be accessed on your own mobile devices at fairlawns.media
A safe environment
- Your visit - Spa Treatments
Please arrive 10 minutes prior to your appointment time. Following your appointment we will offer a drink and you can relax with us for a while, if you wish to stay longer you are welcome to visit the Fairlawns Bar & Lounge.
If you are late for your appointment, please note we may have to reduce your appointment time.
Please follow social distancing guidelines on arriving and departing the spa, your therapist will talk you through the procedures for your treatment as these will vary.
On arrival you will be required to sign a health declaration confirming you have had no symptoms of Covid 19 within the last 14 days.
On entry to the spa we will ask you to use gel sanitiser, when arriving and leaving the treatment room you will be asked to wash your hands if appropriate.
As always we use fresh couch coverings and rooms are thoroughly sanitised between each treatment.
We ask that you wear a mask during most of our treatment (including after we enter step 4), you may be more comfortable wearing your own should you not have a mask we can supply one for you.
Ideally please do not bring any excess belongings such as coats into the spa with you. Please bring your own bag to store the items you may need to remove for the treatment.
If you or anyone in your home presents with any covid-19 symptoms within 14 days of your booking please follow UK government guidelines and inform us as soon as possible.
- Your visit - Spa Days and Spa Stays
During this time we all appreciate everyone’s efforts to respect peoples space and relaxation. Thank you in advance for your help and consideration, high standards keep us safe. Please consider these additional points for your safety and that of your fellow guests.
The team are here for you so if you feel uncertain about anything just ask. We ask all guests use sanitiser and complete a health declaration.
We have limited numbers and ask guests monitor their usage times of each facility within the socially distancing guidelines.
- Thermal Rooms, Hot tubs, Sauna and Steams
All our facilities are open- please follow the capacities and the seating points in each facility to ensure social distancing. Wipes are available to wipe down seats and we recommend sitting on a towel. Please note the infra-red sauna requires tokens – please observe the maximum usage time of 30 minutes for your own health and safety as this is an intense treatment.
We ask guests monitor their usage times of the facilities within the guidelines and in fairness to all. If you feel you have not had chance to use something, please don’t hesitate to advise a member of the spa team and we will help remind guests when their time is up.
At approximately 12pm, 3pm and 6pm we will spray down the facilities to ensure they remain hygienic. We will try to work around guests however may ask for your cooperation at these times stepping out for a minute should you be using a facility. Thank you in advance.
- Online Magazines
You have full access to our online media suite with 100s of magazines, games, news and more visit fairlawns.media on your phone or tablet.
- Swim & Gym
If you do fancy a gym session, please book a slot with spa or club reception.
We ask that you respect social distancing in our pool and gym.
We regret classes are not available to book at present.
- Grazing Bar
Let us serve you during the day. A team member will be available to serve drinks, morning snacks, lunch and afternoon snacks. We look forward to looking after you.
Please wait in the spa lounge before any spa treatments and the therapist will collect you.
- Changing rooms
For the time being we aim to limit the number of guests in the changing rooms to allow social distancing, we ask you to minimise changing times as much as possible.
If the changing room is busy when you wish to use it please alert a member of the team who will be happy to liaise with other guests and find out how long they will be, and get you a drink whilst you wait, or arrange you another changing area.
- Poolside coffee Bar
No inclusive refreshments are available from the poolside coffee bar, for water and drinks please visit the spa grazing bar.
You are encouraged to sit on a towel at all points during your day, please swap towels for fresh towels with the spa team.
- Hydrotherapy Access
You will be provided with a card to access the hydrotherapy suite, please hand this card in at the end of your visit.
- Hands, Space, Face
We recommend continuing to follow government guidelines during your visit and regularly washing hands or using sanitiser.
We recommend using wipes before and after using a facility. We provide wipes, soap, sanitiser and regularly spray facilities to ensure they are disinfected.
Thank you for your support to allow us to ensure guests safety and enjoyment.
Please don’t hesitate to contact us in advance with any queries.