Fairlawns Hotel & Spa

Your Spa Day Booking

Important information regarding your spa day booking.

We look forward to welcoming you to Fairlawns for a spa day– here are a few helpful points to ensure a relaxed visit.

Arrival

You can arrive from 09am.

Go to the health club entrance on the right-hand side as you approach the hotel, they will guide you to spa reception.

Parking

There is a free car park on site, please note this is monitored by a security gate on arrival and departure.

What should I bring?

You will need to bring
• Swimwear
• A refillable water bottle (not glass) to stay hydrated throughout the day.
• Flip flops
• An original or printed copy of any gift vouchers relating to the booking.

You may like to bring
• A book or magazine
• Activewear including footwear for the gyms.
• Extra swimsuit for dry areas and treatments.
• Toiletries and hair styling tools (we provide hair dryers)

We provide for you during the day

• One towelling robe is included (additional robe hire £5.00)
• Two towels – One for your day and an additional towel to shower at the end of the day (additional towel hire £1.50)
• Toiletries in the changing facilities (shampoo, conditioner, body lotion, shower gel)

Please note we recommend leaving jewellery and valuables at home as you may need to remove them for some treatments and facilities and we cannot be held responsible for any loss incurred.

What should I wear for treatments?

Wear something comfortable, so when you dress at the end of the day you will feel relaxed.
During treatments, therapists are trained to respect client’s modesty at all times, and a sarong will be provided in the treatment for you to be covered.
For most treatments wearing your swimwear and robe will be ideal, please do bring a dry swimsuit for comfort or request disposable underwear if your swimsuit is wet.

Special requirements for some treatments:

Pedicures – bring or wear flip flops.

All nail appointments – please note we do not remove gel polish or acrylics, where applicable nails need to be clear of these. We normally put these towards the end of the day and for these we suggest changing into your clothes before the treatment as nail polish can take up to one hour to dry fully.

What facilities are included?

Our spa day packages have exclusive use of the spa and relaxation facilities from 09am-5pm. Please click here for the health club facilities.

What food and drink are included?

Throughout the day you will have unlimited light refreshments and lunch is provided.

Morning refreshments - Cereal, Croissants, Fruit, Yoghurt

Lunch – A buffet style lunch including roast meats (served cold, turkey & ham), salad selection, roast new potatoes and freshly baked bread.

Afternoon refreshments – Fruit, Fairlawns chocolate brownies and seasonal cake.

Drinks: Teas, coffees, herbal tea, seasonal iced waters. Additional drinks such as juices and alcoholic beverages* can be purchased whilst making your reservation or on arrival.

We request dietary requirements on booking, if you have not mentioned any special requirements or allergies please contact us in advance.

* Please note we recommend limiting alcohol intake to one glass whilst using the spa facilities –as you need to drink responsibly when using the heat facilities and it is your responsibility to drink plenty of water to keep hydrated.

What time are my treatments?

Treatments commence from 10am until 5pm and the exact times will be confirmed on arrival. Please contact us if you have not advised us of any travel arrangements that may affect treatment times. If you wish to add treatments please click here to book online or email spa@fairlawns.co.uk.

We strongly recommend booking treatments in advance.

Are there any age restrictions?

Please note there is a minimum age of 16 for all spa services.

Cancellation

We understand that there can be on occasions the need to cancel and operate the following policy in fairness to both our customers and ourselves.
We require 14 days’ notice, subject to which guests will be offered the opportunity to rearrange their day or receive a refund less an administration fee (£15).
In the event of a cancellation within 14 days Spa Days or Stays are non-refundable.

Please note that any point we as a business reserve the right to amend or cancel a reservation due to unforeseen circumstances.

Medical/Pregnancy/Allergies

Certain medical conditions may preclude you from having some of the treatments and all treatments are carried out subject to completion of a medical questionnaire. Guests with heart conditions, high/low blood pressure, circulatory disorders, epilepsy, arthritis/rheumatism, diabetes, pregnancy, allergies, recent surgery, cancer (within the last 5 years) should consult their doctor prior to booking and undertake all heat experiences or spa treatments at their own risk. If you have and concerns please notify us in advance.

Vouchers

Please bring a hard copy of any gift vouchers with you to your booking to be surrendered at time of use.

Click here to explore our voucher range for the perfect gift of relaxation.

Directions

Please click here for directions.

Opening hours & further information

Please email spa@fairlawns.co.uk or call 01922 450707 (10am-5pm)

We are open 7 days a week for reservations - 10am – 5pm

Treatments- 10am -8pm (Mon – Fri), 10am-7pm (Saturday), 10am -6pm (Sunday & Bank Holidays)

Christmas - Please note we close Christmas Eve, Christmas Day, Boxing Day and New Year’s Day.

Covid -19 what to expect from a visit

Relax, Pamper, Enjoy

We can assure you all measures are in place to offer a safe environment to both you and our team.
• Fairlawns Hotel & Spa Covid risk assessment in place audited by an external health and safety body.

• All the team have completed
o Flow training covering Covid 19: Staying Safe, Cleaning and Hygiene
o Barbicide Covid-19 Qualification in infection control.
o A daily health declaration and temperature check on arrival

• Fairlawns team will be wearing PPE including gloves, mask and/or visor and disposable apron to perform your treatment. This is for your safety and that of your therapist.

• Protective screen are in place at reception deception desks.

• Enhanced cleaning regimes throughout the spa and in treatment rooms between appointments, sanitiser available at entry and desk points, laundry programmes meet thermal disinfection standards.

• Additional items such as blankets and magazines are unavailable in communal areas, magazines can be accessed on your own mobile devices at fairlawns.media

Your visit

We are staggering arrival times, you will be notified before your visit.

Please follow social distancing guidelines at the spa, your therapist will talk you through the procedures for your treatment as these will vary.

On arrival you will be required to sign a health declaration confirming you have had no symptoms of Covid 19 within the last 14 days have your temperature checked
.
On entry to the spa we will ask you to use gel sanitiser, when arriving and leaving the treatment room you will be asked to wash your hands if appropriate.

As always we use fresh couch coverings and rooms are thoroughly sanitised between each treatment.

We ask that you wear a mask during most of our treatments, you may be more comfortable wearing your own should you not have a mask we can supply one for you.

Ideally please do not bring any excess belongings such as coats into the spa with you. lockers are provided with wipes for you to sanitise these before and after use.

If you or anyone in your home presents with any covid-19 symptoms within 14 days of your booking please follow UK government guidelines and inform us as soon as possible.

Whilst the above procedures will be in place full information will be updated early September and all bookings provided with the latest information.

We assure you all up to date guidelines will be followed - however currently please note changes will apply to food service (buffet to be served to you or individual breakfast/lunch and afternoon selections ordered), some facilities such as saunas and steam rooms may be limited, some treatment services may be limited.

Thank you for your patience and understanding whilst policies are evolved to ensure guests safety and enjoyment.

Please don’t hesitate to contact us in advance with any queries.